About the role
Job description:
- Oversee day to day operations to ensure efficiency and effectiveness in all business functions, including staffing and inventory management.
- Lead, train and mentor staff members, ensuring high levels of engagements and productivity.
- Monitor and ensure excellent client service is always provided, addressing escalated client issues and resolving them in a timely manner.
- Maintaining comprehensive financial transaction records including daily over payments.
- Excellent multitasking and time management
- Analyzing the weekly and monthly reports, helping team on the clarifications.
Responsibilities:
- Adhere to project protocols and instructions.
- Report any issues or trends promptly.
- Promptly respond to all emails from the manager (Internal / External).
- Maintaining the weekly, monthly production, Quality as well as Inventory reports.
- Maintain the logs (such as productivity, clarification, and others as applicable) updated.
- Monitor and report on Key performance metrics, including feedback and staff performance.
- Provide insights to senior management and suggest improvement areas based on data analysis.
- Ensure service delivery of all programs with SLAs and Ops metrics
- Ensure compliance with all relevant regulations and policies.
Qualifications: Any Graduate/ Postgraduate
Working Hours: 40 hours /week, Full Time Employee
Telecommuter/Internet requirements, if applicable: High Speed internet connection and Power back up (preferred)
Skills and abilities:
5-8 years for exp.
Strong leadership skills to mentor the staff
Good communication, flexibility, reliability
Knowledge in Microsoft outlook/excel/word/PPT.
Strong Analytical skills with the ability to investigate and resolve issues
Familiarity with HIPAA, Medicare, Medicaid and other payer specific regulations.
Capability of identifying opportunities for process improvements and contributing to higher level business strategies
Ability to handle changing priorities, business needs and market conditions.
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