About This Role
Supporting the Restaurant Manager in overseeing daily restaurant operations is at the heart of this role, ensuring associates work effectively to deliver efficient, professional, and exceptional service while consistently meeting guest expectations. The Assistant Manager monitors all aspects of the restaurant throughout the shift, from guest engagement to cleanliness and safety.
Responsibilities
- Support and supervise the daily operation of the restaurant to ensure smooth, efficient, and consistent service
- Conduct pre-shift briefings to communicate business levels, VIP guests, special occasions, menu updates, promotions, guest preferences, and operational priorities
- Monitor restaurant seating, table allocation, and service flow to ensure efficient operations and minimize guest waiting times
- Ensure guest needs are anticipated and addressed throughout the dining experience
- Complete and supervise opening and closing procedures, ensuring all required supplies, operating equipment, and service areas are properly prepared
- Inspect restaurant, service stations, storage areas, and back-of-house areas to ensure cleanliness, organization, safety, and compliance with established standards
- Ensure appropriate FIFO procedures are consistently followed and products are properly stored and rotated
- Complete scheduled inventories and monitor restaurant supplies, operating equipment, and stock levels
- Prepare and submit requisitions to ensure sufficient supplies are available based on business requirements while minimizing unnecessary costs and wastage
- Monitor the condition of restaurant furniture, fixtures, tools, and equipment and coordinate maintenance requests and repairs as required
- Ensure adherence to all established Food & Beverage policies, SOPs, quality standards, food safety requirements, and operational procedures
- Identify opportunities to improve operational efficiency, productivity, quality, safety, and cost effectiveness
- Welcome and acknowledge guests in a warm, professional, and personalized manner
- Maintain an active presence on the restaurant floor and regularly interact with guests to obtain feedback and ensure satisfaction
- Anticipate and address guest needs and support associates in delivering attentive and personalized service
- Handle guest concerns and complaints professionally, taking ownership and ensuring appropriate service recovery and follow-up
- Build relationships with regular and repeat guests and support the recognition of individual preferences and special occasions
- Ensure the team has comprehensive knowledge of menus, ingredients, allergens, preparation methods, promotions, and beverage offerings to confidently assist guests
- Work closely with the culinary team to communicate guest feedback, dietary requirements, allergies, special requests, and service priorities
