About This Role
This Assistant Manager role at Planet Fitness involves overseeing various aspects of club operations, with a primary focus on managing front desk personnel and supporting the General Manager in front-of-house activities. The position requires a candidate who can multitask effectively in a fast-paced environment, meet deadlines, delegate tasks, communicate with management, and provide excellent customer service to members and guests.
Responsibilities
- Understand and drive club metrics in alignment with business performance
- Develop thorough knowledge of club services, programs, and products, as well as current knowledge of key competitors
- Assist in the interviewing and recruitment process by completing initial phone interviews of front desk and fitness instructors
- Monitor inventory and review daily/weekly/monthly sales numbers with the General Manager to identify opportunities and modify execution as needed to improve performance
- Communicate and uphold company standards and lead by example for delivering the organization's mission, vision, and values; manage a clean, friendly, and well-maintained club
- Ensure team members consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness
- Develop and maintain cleaning duties for front desk employees and oversee overnight employees
- Coordinate disciplinary actions and terminations with the General Manager, Regional Manager, and Human Resources
- Cover shifts for employees when there are call-outs or vacancies or assist the Club Manager with shift coverage in the event there are no other employees available to work
- Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" condition
- Mentor Front End employees to promote career growth through training, development, and performance assessment
- Perform other duties as assigned by the Club Manager
Requirements
- Basic computer proficiency (Microsoft Suite)
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
- Basic computer, math, and communication skills
- Superior customer service skills, preferably in the fitness industry
- Solid supervisory, diplomacy, and listening skills
- Hard working, enthusiastic, and energetic
- Strong problem resolution skills
- Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel
- Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
