Assistant Manager

About This Role

An Assistant Manager at Aspen Dental, also known as an Operations Lead, provides superior patient service and performs daily front office tasks. This role supports the Manager in supervising the non-clinical team and helps create lasting impressions with patients. The position suits someone who wants to positively affect patients' lives and contribute to their community.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
• Work collaboratively with other members of the dental team to provide exceptional patient care
• Consult with patients on treatment options provided by the clinical team, verifying insurance payment and collection ensuring high quality of care
• Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team
• Review data day to day to evaluate the impact on the practice
• Oversee scheduling and confirming patient appointments
• Verify insurance payment, collection, balance nightly deposits and credit card processing
• Perform additional tasks assigned by the Manager

Requirements

• High school diploma or equivalent
• Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds
• Demonstrate analytical thinking; place a premium on leveraging data
• Organized and detail oriented

Nice to have:

• College degree

Benefits

• Report Card Bonus - Up to $300 per month
• Quarterly bonus
• Paid time off
• Health, dental, vision, and 401(k) savings plan with match
• Career development and growth opportunities
• Fun and supportive culture that encourages collaboration and innovation
• Free continuous learning through TAG U

Important Details

• An eight-week training program is provided to succeed in this role

About the Company

Aspen Dental is a dental service organization (DSO) that provides non-clinical business support services to independently owned and operated Aspen Dental-branded practices.