About This Role
An Assistant Manager supports the Store Manager in overseeing the daily business operations of the store, ensuring maximum sales and profitability. This role involves managing merchandise, controlling expenses, leading a team, and maintaining loss prevention and safety standards. It suits an individual who can motivate, train, and supervise employees while ensuring an excellent customer experience across all store areas.
Responsibilities
- Consistently monitor process flow and make improvements as necessary (from donated/new goods to floor to securing a sale)
- Ensure each customer receives outstanding service by providing a customer-friendly environment
- Provide training and follow up to ensure employees greet/acknowledge each customer, display solid product knowledge, and express genuine concern for customers and their needs
- Provide direction and lead the team in offering excellent customer experience at the donation door
- Ensure donations are accepted graciously, every customer is thanked, and a receipt is offered to each donor
- Be proficient with the POS system and scanning technology
- Accurately and efficiently complete all sales transactions including discounts, tax exemptions, voids, cash donations, etc.
- Understand Goodwill Mission programs and follow the “round up” scripting to support the Mission
- Ensure employees are trained and held accountable for the “round up” process
- Maintain security protocol regarding passwords, money handling, and safeguarding the facility
- Be responsible for intake and inventory management of new goods
- Create and maintain a system to organize and secure all new goods
- Replenish stock appropriately
- Promptly address customer and employee concerns, and communicate situations/resolutions with the Manager
- Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc.
- Ensure the store is operating efficiently and employees stay on task to meet or exceed established goals (sales, production, roundup, etc.)
- Maintain knowledge of products, placement, and pricing, and train staff on these aspects
- Work with the Manager to create and maintain a schedule that provides store coverage
- Monitor store coverage and take measures to ensure appropriate staffing
- Edit and approve time in conjunction with the Manager
- At the direction of the Manager, facilitate floor moves, merchandising, display maintenance, and store housekeeping
- Follow budgetary guidelines and improve processes to meet or exceed those guidelines
- Be able to navigate and troubleshoot databases such as POS, ADP/scheduling, Outlook, virtual meetings, etc.
