About This Role
An Assistant Manager helps the Store Manager with all store operations and administration, ensuring the store meets its goals. This role involves supervising staff in the Store Manager's absence and requires detailed knowledge of all products and departments, a passion for customer service, and the ability to uphold company policies.
Responsibilities
- Assist the Store Manager in controlling the assets of Hibbett I City Gear
- Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling
- Assume responsibility for the entire store in the absence of the Store Manager
- Assist the Store Manager in overall personnel recruiting, training, and evaluation
- Provide knowledge and guidance to employees and customers in all departments when necessary
- Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments
- Direct staff to ensure each department’s responsibilities and standards are completed
- Keep the Store Manager informed about inventory movement and customer trends
- Assure quality customer service is maintained
- Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities
- Produce and give extraordinary customer service as highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods
- Promote and sell services and merchandise provided by Hibbett I City Gear
- Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction
- Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk
- Supervise employees in the absence of the Store Manager
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, and training employees; planning, assigning, and directing work; and resolving problems
Requirements
- Experience working in a retail environment, preferably in footwear and athletic apparel
- 1-3 years of customer service experience
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced environment
- Ability to assist in managing a team and keep up with overall goals and profits
- Be a self-starter with initiative to take on important tasks without being asked
