About This Role
This Assistant Manager role supports the Store Manager in all aspects of store operations, focusing on customer experience, sales, and team development. The position involves overseeing daily goals, ensuring brand standards, and resolving customer issues, with an emphasis on both in-store and Omni-channel selling models.
Responsibilities
- Provide supervision and support the direction planning of associates' daily goals and activities
- Deliver an exceptional client experience to maximize sales/KPIs and drive customer loyalty
- Ensure all brand standards are met, including merchandising, POGs, marketing, back rooms, and dress code
- Act as the main point of contact to resolve customer issues and concerns
- Analyze store trends and anticipate customer demands
- Engage, train, and develop teams to achieve positive results
- Leverage internal hiring platforms and actively recruit to build a strong network of external candidates
- Identify strengths and opportunities for each associate and effectively address them through coaching or counseling
- Hold the team accountable to Company policies and expectations
- Maintain positive associate relations by resolving concerns and keeping associates informed of relevant Company information
- Build strong working relationships with Store Manager peers
- Maintain consistent and timely communication with AM/DM
- Foster an environment of diversity, inclusion, and belonging
- Ensure execution of all company processes through training, management, analysis, and continuous improvement
- Ensure all processes to support digital strategies are utilized, such as Omni-channel fulfillment (SFS/SDD/BOPIS)
- Manage inventory through ordering and shipment processing
- Manage payroll hours to the needs of the business and schedule appropriately
- Ensure all store opening and closing procedures are performed correctly
- Follow through with Company directives, assignments, and projects in a timely and accurate manner
- Ensure the store environment is safe at all times for associates and customers
- Ensure all policies and procedures are followed and enforced
- Protect company assets by ensuring all inventory and cash control procedures are being followed
- Analyze and utilize all available reporting, tools, and technology
- Ensure stores are compliant with all HAZMAT training and execution
Requirements
- High School Diploma or equivalent
- Must be 18 years of age or older
- Minimum 3+ years retail sales/customer service experience preferred
- At least 1+ year(s) prior management experience preferred
