Assistant Manager

About This Role

This retail assistant store manager role supports the day-to-day operations of the store and helps create a positive and productive environment. The position works with the Store Manager to lead and develop employees, recruit talent, maximize financial goals, and manage customer relations and satisfaction. It suits someone who can analyze financial statements, promote the business, and acquire new customers.

Responsibilities

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards
• Recruit top talent by sourcing candidates through company-prescribed channels
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans
• Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting
• Evaluate the store's financial statements and drive profitability through communication and goal setting
• Ensure that operating standards meet or exceed FirstCash standards
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued
• Complete the assigned tasks and training for self-development as requested
• Communicate clearly with employees to ensure that they understand the store’s mission and profit objectives
• Remain up-to-date on product knowledge
• Act as manager on duty in the absence of the Store Manager
• Perform other related duties as assigned

Requirements

• Minimum of six months of management/3rd key experience
• Willing and able to perform duties and tasks for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting
• Willing and able to lift/carry up to 50 pounds
• Demonstrated ability to effectively supervise others
• Ability to work with firearms and to become firearms certified
• Ability to assist customers on the exterior of the building (within parking lots) or to retrieve products stored in exterior storage buildings or other areas
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Ability to work in multiple locations, as business needs dictate
• Ability to work a flexible retail schedule based on business needs, including weekends and holidays
• Computer literate and able to operate Point-of-Sale (POS) systems and common office machines
• Ability to multi-task in a fast-paced environment
• Detail-oriented with strong organizational skills
• Analytical skills
• Cash handling experience is required
• Ability to work independently with minimal supervision
• Excellent work ethic and strong business sense

Nice to have:

• Bilingual

Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required)
• Working hours: most stores open at 9AM and close at 6PM, many stores are closed on Sundays
• Earned Wage Access program available to all employees on the second day of employment, allowing access to withdraw up to 50% of earned wages up to seven times in a payroll cycle
• Unlimited commission above hourly base rate
• One week of paid vacation after completing six months of active, full-time service
• Additional week (40 hours) of vacation after completing one year of active employment
• Two weeks (80 hours) of vacation on each anniversary date thereafter
• 120 hours of vacation after five years
• 8 hours sick/personal time after 6 months of employment, to be used before first anniversary
• 16 hours sick time each anniversary thereafter (years 2-5)
• 24 hours sick time after five years
• Employee discounts available to all employees on the first day of active employment
• Tuition Reimbursement with FirstCash Education (up to $2,000 per year) available to full-time employees who meet minimum program requirements
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks
• Auto-enrollment in the FirstCash 401k program after six months of employment (available to employees 21 years of age or older)
• Access to the FirstCash Pet Insurance program

Important Details

• Schedule: 40+ hours per week, based on business needs and not guaranteed

About the Company

FirstCash Holdings, Inc. is an Equal Opportunity Employer. The company requires all employees to agree to a binding arbitration agreement to resolve disputes.