About This Role
Directing the operation of an assigned unit is the core of this Assistant Manager role, which involves supporting the General Manager in achieving sales and profit targets. This position suits an individual who can develop and maintain professional working relationships with team members and guests, and ensure compliance with operational standards.
Responsibilities
- Assist in the achievement of budgeted sales and profits
- Develop and maintain professional functional working relationships with IHOP restaurant hourly Team Members, Corporate and Regional Team Members and guests
- Implement IHOP 101 Training program for all restaurant hourly Team Members to improve unit operations and the guest experience
- Assist in the execution of annual financial, local restaurant marketing, guest service and human resource objectives, strategies and tactics for assigned unit, in accordance with the current IHOP Standard Operating Procedures (SOP) and the current operations plan
- Comply with federal, state and local regulations that are applicable to assigned unit
- Assist in the recruitment, training and retention of Team Members in accordance with the current SOP and operations plan for the assigned unit
- Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen and miscellaneous supplies
- Ensure the proper operational condition of equipment, building structure and premises according to federal, state and local regulations and the SOP
- Ensure safety and sanitation practices are maintained according to federal, state and local regulations
- Assist in maintaining safe and secure restaurant
- Assist in completion of all required reports and paperwork
- Perform other duties as assigned
- Directly supervise Team Members at assigned unit
- Assist General Manager with the overall direction, coordination and evaluation of Company unit
- Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws
- Interview, hire, and train Team Members
- Plan, assign and direct work
- Appraise performance
- Reward and discipline Team Members
- Address complaints and resolve problems
- Keep the General Manager informed
Requirements
- High school diploma or general education degree (GED)
- Two to four years related experience and/or training, or equivalent combination of education and experience
About the Company
IHOP is a restaurant chain.
