Assistant Manager

About This Role

Supporting the Restaurant Manager in overseeing daily restaurant operations is the core of this job, ensuring a professional and exceptional service. The Assistant Manager monitors all aspects of the restaurant throughout the shift, from guest engagement to cleanliness, and maintains a visible presence to engage with guests and address their needs. This role suits someone who can lead by example and promote a culture of professionalism, teamwork, accountability, and service excellence.

Responsibilities

• Support and supervise the daily operation of the restaurant to ensure smooth, efficient, and consistent service
• Conduct pre-shift briefings to communicate business levels, VIP guests, special occasions, menu updates, promotions, guest preferences, and operational priorities
• Monitor restaurant seating, table allocation, and service flow to ensure efficient operations and minimize guest waiting times
• Ensure guest needs are anticipated and addressed throughout the dining experience
• Complete and supervise opening and closing procedures, ensuring all required supplies, operating equipment, and service areas are properly prepared
• Inspect restaurant, service stations, storage areas, and back-of-house areas to ensure cleanliness, organization, safety, and compliance with established standards
• Ensure appropriate FIFO procedures are consistently followed and products are properly stored and rotated
• Complete scheduled inventories and monitor restaurant supplies, operating equipment, and stock levels
• Prepare and submit requisitions to ensure sufficient supplies are available based on business requirements while minimizing unnecessary costs and wastage
• Monitor the condition of restaurant furniture, fixtures, tools, and equipment and coordinate maintenance requests and repairs as required
• Ensure adherence to all established Food & Beverage policies, SOPs, quality standards, food safety requirements, and operational procedures
• Identify opportunities to improve operational efficiency, productivity, quality, safety, and cost effectiveness
• Welcome and acknowledge guests in a warm, professional, and personalized manner
• Maintain an active presence on the restaurant floor and regularly interact with guests to obtain feedback and ensure satisfaction
• Anticipate and address guest needs and support associates in delivering attentive and personalized service
• Handle guest concerns and complaints professionally, taking ownership and ensuring appropriate service recovery and follow-up
• Build relationships with regular and repeat guests and support the recognition of individual preferences and special occasions
• Ensure the team has comprehensive knowledge of menus, ingredients, allergens, preparation methods, promotions, and beverage offerings to confidently assist guests