This Assistant in Training (AIT) and Assistant Manager position is primarily responsible for creating an enjoyable shopping experience for guests. The role involves a variety of sales, merchandising, and operational tasks, including cashiering, merchandise display, and routine cleaning. You will work directly with the Store Manager and Leadership Team to develop sales, recruit new teammates, and provide leadership, sharing responsibility for training and motivating teammates, and acting as the Store Manager in their absence.
Responsibilities
Greet guests with a friendly, engaging attitude and provide legendary service
Answer questions regarding the store and its merchandise
Recommend, select, and help locate or obtain merchandise based on guest needs and desires
Anticipate and fulfill guest needs by suggesting additional items and creating a wardrobing experience
Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge with the team
Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Remain consistent on personal sales, and look for opportunities to impact teammates' presentations with the Sales Presentation Guide (SPG)
Achieve personal sales-per-hour, average sales, and total net sales goals set by Store Management
Provide legendary service throughout the store in the front 5, sales floor, fitting rooms, and the register area
Be knowledgeable of all exchange and return procedures for guests and exhibit the ability to turn them into a showmanship opportunity
Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals
Meet or exceed performance standards in all Buckle business builders and guest loyalty, including fit appointments, Buckle credit card, and guest connect
Investigate and navigate how to expand guest selection through Inventory Manager, advanced product search, iPad apps, etc.
Maintain and build good guest relationships to develop a client-based business
Lead by example with a high level of showmanship, excellent customer service, and attentiveness
Recognize and communicate guest levels with the team
Ask business-driven and showmanship questions often to Manager, Team Leaders, and all teammates
Be coachable; consistently welcome feedback from Manager to improve sales presentations
Consistently perform leadership actions and maintain high standards, whether or not the Manager is present
Plan sales goals with the Store Manager
Demonstrate ownership of the store's sales performance (Sales, Average sale, Business builders, Denim)
Have a passion for product education and showmanship to create results
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals, and Teammate Recommend
Coach and create relationships through Guest Loyalty and Guest Preferred
Develop skills and assist in leading, directing, motivating, and educating new teammates to meet and achieve Buckle's accountability, shift orientation, Loss Prevention, and sales presentation standards daily
Maintain a positive attitude at all times, creating a positive floor culture
Demonstrate personal dress code to encourage and coach the latest fashion in all teammates and team leaders
Participate effectively in daily setup, training, impacting, and reviewing while effectively utilizing the Performance Tracker
Motivate teammates to initiate and complete daily tasks set by Store Management
Demonstrate, coach, and influence results of denim showmanship and denim fit cards through teammates and guests
Create and develop results in your department and balance all DM actions within your segment, as well as completing the mid-week check-in
Execute actions from department calendars and track on the Weekly Delegation Worksheet
Demonstrate leadership actions during segments
Demonstrate how to get the guest involved with product
Be vocal and continuously update fellow leader and team
Ask for and remember guest names
Effectively understand and show the merchandise of both the Gals and Guys' sides to benefit the team and guests
Partner with the Store Manager to pick the store's education focus and help delegate and implement focus all week
Help execute all segments to support business goals
Assist Store Manager in recruitment of all store staffing needs
Understand how to explain pay and Buckle Benefits
Keep up to date with the contact list and add top talent to the team consistently
Execute and train on the Leadership playbook
Be accountable for all characteristic pieces
Conduct SPG teammate/leader training shifts
Train and coach with the manager on all non-sales positions
Assertively execute actions with constantly changing sales focuses
Identify and follow through on all teammate training needs
Own and influence product through zone ownership, exhibiting the ability to recognize and assign zones and projects to teammates daily with a specific learning goal in mind
Execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions
Partner with the Store Manager to delegate, demonstrate, and review all 4 zones
Confirm teammates are following through with Visual Standards, Visual library, and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability
Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to the Store Manager
Give informational and influential store tours
Ensure the sales floor is consistently sized and new freight is appropriately displayed
Exhibit ability to create changes to improve the store's overall performance via Performance Tracker
Foresee and anticipate changes in product and act independently to improve overall visual results
Be responsible for visual standards on the floor and backroom
Understand and utilize the planner, including completion of Opening and Closing Checklists
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
Follow all Loss Prevention guidelines, including daily bag and purse checks
Execute and teach all Point of Sale ("POS") procedures
Appropriately handle calls from Corporate Office
Maintain a positive attitude when dealing with challenging situations that involve guests or teammates
Understand and execute all policies regarding payments, returns, exchanges, and Loss Prevention practices
Navigate and execute all tools on the home page
Know and be able to give guidance and feedback to all non-sales positions
Complete all scheduled shifts and cover shifts when needed
Consistently maintain a clean, organized, and shoppable store to fulfill Buckle's mission statement
Provide feedback to the Store Manager and Leadership Team regarding merchandise handling concerns
Communicate any policy violations and teammate or guest concerns to the Store Manager, District Manager, and/or Human Resources in a timely, confidential manner
Understand and apply Buckle's Code of Ethics and all policies, procedures, and handbooks
Complete all new hire paperwork and tasks promptly and accurately based on Human Resources guidelines and legal policies
Plan (week/month/year)
Execute and train others on the opening/closing checklist
Complete markdowns, pulls, inbound/outbound freight, recalls, Return to Vendors (RTVs)
Establish relationships and excellent communication with Corporate Office Departments to assist the Store Manager in effective operation of the store
Monitor and maintain adequate inventory of supplies
Immediately handle emergencies in the Store Manager's absence, in accordance with Company guidelines
Give and receive feedback from peers and Management
Be supportive of Leadership
Promote personal and store growth
Demonstrate and maintain a professional, mature, and stable relationship with all teammates
Execute daily interviews as needed to support team development and growth
Overcome objections and problem solve
Self-educate on all company tools (videos, pieces, books) and share this information with others
Understand and administer Buckle Commitment to Success
Handle all schedule changes in a positive and professional manner
Fulfill the mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit
Perform special projects and other duties as assigned
Requirements
High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience
Physical ability to lift and maneuver 50lbs throughout the store and backroom
Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Benefits
Insurance
Spending and Savings Accounts
Paid Time Off
401(k) Retirement Plan
Teammate Discount
Performance Bonuses
Leave Options
Employee Assistance Program
Important Details
Schedule: flexible, may include mornings, evenings, weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs
Supervisory Responsibilities: Assists the Store Manager in supervising
About the Company
Buckle is committed to hiring and developing the most qualified teammates from the available workforce in the communities it serves.
