About This Role
Supporting the smooth operation of a gym and ensuring members receive exceptional service is the core of this assistant manager role. This position offers an exciting opportunity to develop a career in fitness facility management. It suits a professional with a passion for fitness and member engagement who can maintain high operational standards in a welcoming, clean, and safe environment.
Responsibilities
- Assist the Gym Manager in overseeing daily operations, including opening and closing procedures, security protocols, and facility maintenance
- Monitor and maintain cleanliness and hygiene standards throughout the gym
- Provide excellent customer service to members
- Support membership sales efforts and assist with new member inductions and orientation
- Use gym software to maintain a strong membership base
- Provide a safe and positive environment for all members and staff
- Support the development and delivery of member retention initiatives and promotional campaigns
- Report to the Gym Manager on operational metrics, member feedback, and facility performance
- Undertake additional duties as required to support the gym's objectives and member satisfaction
- Manage the gym's social media content
Requirements
- Proven experience in fitness facility management, gym operations, or a similar customer-facing management role within the Sport and Recreation industry, or proven experience in the Hospitality or Retail management industry
- Excellent communication and interpersonal skills, with a genuine passion for fitness and member engagement
- Proficiency with gym management software systems and point-of-sale systems
- Proven sales experience
- Ability to multitask and prioritise effectively in a fast-paced environment
- Strong problem-solving skills with the ability to handle challenging situations with professionalism
- Ability to demonstrate equipment usage and maintain a professional appearance
- Relevant qualifications such as Level 4 Fitness qualification, first aid certification
- Flexible approach to working hours, including weekend and evening shifts
Benefits
- Gym membership
- Opportunity to work within a supportive and energetic team culture
- Access to ongoing professional development opportunities to enhance skills in fitness facility management and customer service
- Commitment to fostering a healthy work-life balance and valuing employee wellbeing
Important Details
- Employment type: part-time or full-time
About the Company
Snap Fitness Mt Wellington is part of the Snap Fitness franchise family, a leading global provider of fitness solutions. Its Mount Wellington facility is dedicated to providing accessible, quality fitness services to the local community, empowering individuals to achieve their health and fitness goals in a welcoming, inclusive, and professional environment. The company's values centre on member satisfaction, operational excellence, and team collaboration, maintaining high standards of cleanliness, safety, and customer care.
