About This Role
This management role at a new RaceTrac location involves building and leading a team, driving store performance, and developing a management career. The Assistant General Manager supports the General Manager in all aspects of store operations, with a focus on guest service, inventory, and team development.
Responsibilities
- Educate team members on the importance of excellent guest service and provide tools and techniques to succeed
- Establish a warm and welcoming environment for all guests, team members, and vendors
- Provide clear, respectful guidance to empower the managers on all shifts
- Lead by example through accountability, collaboration, ownership of key responsibilities, and offering support as needed
- Ensure guest transaction expectations, including managing line lengths, are clearly understood and consistently met by providing training and coaching
- Ensure all store team members clearly understand and consistently follow food service safety and standards, providing additional training and coaching as needed
- Conduct regular quality checks to verify compliance
- Educate the team on the importance of promoting items, train them on effective techniques, and ensure clear communication of current and upcoming promotions
- Ensure teams are educated on all safety policies and regulations, and know where to access necessary documentation when requested
- Understand the critical impact of inventory on RaceTrac and execute all steps of the inventory process accurately
- Manage inventory control processes by analyzing stock, monitoring inventory levels and reports, and ensuring accurate ordering to meet store needs
- Implement strategies to minimize waste and maintain optimal stock levels while effectively communicating inventory updates to the General Manager, vendors, and team members
- Monitor cash controls daily and support employee training on operational processes, emphasizing their impact on the store's financial performance
- Facilitate communication across all shifts, including clarifying shift expectations and assisting the General Manager in relaying information from RaceTrac
- Effectively train, coach, and mentor employees at all levels
- Ensure store training is properly executed by Shift Managers and evaluate the effectiveness of training on key items, providing coaching to managers on training techniques as needed
- Monitor staffing levels and schedule execution, provide feedback to the General Manager, and create schedules as needed
- Provide specific feedback on team performance to the General Manager and support performance management as directed
- Utilize a variety of coaching techniques to help associates identify development opportunities and support their growth aspirations
