About the role
HANSA Management Limited (a concern of Unique Group)
is looking for
Assistant General Manager (AGM)/ Deputy General Manager (DGM) - Facility Management
Job Description / Responsibility
HANSA Management Ltd. a concern of Unique Group, is seeking an experienced and dynamic AGM/DGM – Facility Management to lead facility operations and drive operational excellence, business development, service quality, client satisfaction, and team performance. The role will be responsible for managing clients, vendors, and internal stakeholders; resolving operational challenges; ensuring safety and compliance; optimizing resources; monitoring service performance; developing new business opportunities; and driving continuous improvement across facility management operations.
- Lead, supervise, and guide Facility Managers and Facility Supervisors, who will directly report to the AGM/DGM– Facility Management.
- Monitor overall facility management operations and service standards across all assigned projects.
- Conduct regular project visits to assess operational performance, service quality, and areas for improvement.
- Identify project-related issues and coordinate with the concerned Cleaning, Security, and MEP Departments for necessary action and resolution.
- Follow up with concerned departments to ensure identified project issues are addressed within the required timeframe.
- Maintain regular communication and professional relationships with clients and their representatives.
- Handle necessary letters, notices, reports, and official correspondence with clients, building authorities, and other relevant parties.
- Coordinate renewal and maintenance of required licenses, certificates, permits, and other statutory/operational documents related to assigned projects.
- Monitor client complaints and coordinate with project teams and concerned departments for appropriate resolution.
- Review project performance, operational reports and significant incidents, and report important matters to management.
- Coordinate with Revenue/Accounts, Business Development, HR, and other internal departments on project-related matters whenever required.
- Support project mobilization, takeover/handover, and implementation of operational requirements for new projects.
- Ensure Facility Managers and Supervisors maintain required project records, checklists, reports, and operational documentation.
- Support implementation of company policies, SOPs, safety requirements, and agreed service standards at the project level.
- Prepare periodic facility management reports and recommend practical measures for improving project performance and client satisfaction.
- Perform any other duties or responsibilities assigned by the management from time to time in line with organizational needs.
Educational Requirements
- Master of Business Administration (MBA)
- Skills Required: Business Development, Operations Management, Client Relationship, Property Management, facility management, Vendor Management.
Experience Requirements
- At least 10 year(s)
- The applicants should have experience in the following business area(s):
- Group of Companies.
Additional Requirements
- Relevant experience in Facility Management, Property Management, Building Operations or similar service operations.
- Experience in supervising multiple projects and facility teams will be preferred.
- Good communication, coordination, reporting and problem-solving skills.
- Working knowledge of building operations, MEP services, safety requirements and facility documentation.
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