Assistant Fulfillment Manager

About This Role

The Assistant Fulfillment Manager supports the Fulfillment Manager in the daily execution of the company's high-volume, fast-paced fulfillment operations. This role involves coordinating multi-location drop shipments, managing time-critical deadlines, supporting international shipments, and maintaining inventory accuracy. It acts as a bridge between the fulfillment team and the Sales and Brand Management organization.

Responsibilities

• Monitor and triage the fulfillment inbox (HubSpot, commonsku, Jira Service Management) to prioritize and action incoming shipping requests, kitting tickets, and fulfillment notifications
• Pull, stage, and coordinate outbound shipments in ShipStation across ground, overnight, and international service levels in alignment with client in-hands dates
• Coordinate directly with internal production and decoration teams (apparel deco, embroidery, printing) to confirm production-complete handoffs and schedule ship-ready pickups
• Execute bulk, drop-ship, and kitting orders including multi-location splits, custom packing lists, and client-portal orders
• Assist with international shipments including documentation requirements, commercial invoices, PCCC codes, and customs declarations for shipments to Brazil, Korea, Hong Kong, Ireland, Canada, and Egypt, among others
• Coordinate with freight forwarders and logistics partners (DSV, IOR Services, WAC Logistics, DHL Express, Fedex, UPS, USPS, DHL Ecommerce) on international consolidations and event-based freight
• Track and communicate shipment statuses to internal stakeholders and proactively flag delays or customs exceptions
• Maintain accurate inventory records in Acumatica and ShipStation; process inbound receipts, cycle counts, and stock adjustments
• Support SKU creation, non-compliant item resolution, and inventory close-out processes in coordination with the fulfillment manager
• Assist with the non-compliant shelf: identify, escalate, and resolve items awaiting SKU assignment or disposition approval
• Pull and stage inventory for kitting projects; assist in building and executing kitting instructions from Google Sheets-based kitting tickets
• Serve as a responsive, professional communication link for the fulfillment team, fielding tracking inquiries, recipient change requests, and fulfillment status questions from account directors, brand managers, and clients
• Update shipping confirmations, tracking numbers, and delivery statuses in commonsku and ShipStation for internal team visibility
• Escalate time-sensitive issues and shipping conflicts to the Fulfillment Manager and the Director of Fulfillment with relevant context and a clear recommended path forward
• Assist in documenting and refining fulfillment SOPs, kitting templates, and shipping standards as directed by the Fulfillment Manager and Director