Assistant Fulfillment Manager

About This Role

This role is for an Assistant Fulfillment Manager responsible for customer service, order processing, and warehouse operations within a single-family product environment. The position requires a team-oriented individual with strong customer service skills and a high degree of accuracy, capable of supporting the Fulfillment and Warehouse Manager.

Responsibilities

• Maintain a safe and clean work environment, following all safety policies and procedures
• Keep work area clean and organized, including racks, shelves, and bins
• Fulfill orders by pulling materials, packing boxes, palletizing, and preparing shipments
• Print bills of lading and shipping labels
• Complete accurate paperwork for shipping and invoicing
• Track shipments for customers
• Unload and count inbound shipments
• Assist customers over the phone or by email
• Assist manager with inventory management
• Fill in for the manager in their absence
• Oversee quality control and safety measures, securing premises daily, in absence of the Warehouse Manager
• Supervise staff that are picking and shipping products, ensuring picking and packing accuracy and efficiency
• Assist with interviewing, hiring, reviews, and discipline of staff
• Perform other related duties as requested by management

Requirements

• Must be at least 18 years old
• Valid driver’s license and a safe/good driving record
• Forklift operation experience
• Visual acuity to read shipping documents and labeling
• Proficient with computer systems and Microsoft Office
• Good communication, organizational, and time management skills
• Attention to detail
• Must be able to read, write, and speak in English
• Reliable transportation to work
• Excellent attendance
• Capable of working overtime and weekends as needed
• Ability to lift, push, and pull up to seventy (70) pounds
• Ability to stand, lift, and bend for up to ten (9) hours per day
• Willing and able to work in a partially air-conditioned warehouse environment

Nice to have:

• High school diploma or equivalent
• 2 years of warehouse experience
• Familiarity with the building/construction industry

Important Details

• Schedule: Full-time

About the Company

The company's Fulfillment department handles single-family products.