Assistant Event Manager

About This Role

The Assistant Event Manager plays a crucial role in ensuring that staff work collaboratively as a team while maintaining high standards of service. This position involves communicating with guests and other departments to meet guest needs and fulfilling special banquet event arrangements.

Responsibilities

• Ensure staff is working together as a team
• Inspect grooming and attire of staff and rectify any deficiencies
• Communicate with guests, other employees, or departments to ensure guest needs are met
• Respond to and try to fulfill any special banquet event arrangements
• Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment
• Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards
• Document pertinent information in appropriate department logbook
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
• Develop and maintain positive working relationships with others, and support team to reach common goals
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
• Complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information, and protect company assets
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette
• Ensure adherence to quality expectations and standards
• Read and visually verify information in a variety of formats (e.g., small print)
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Perform other reasonable job duties as requested

Requirements

• High school diploma or G.E.D. equivalent
• At least 1 year of related work experience