Assistant Director, Reservations & Event Planning

Job Posting Information

Internal Recruitment No

Working Title Assistant Director, Reservations & Event Planning

Work Schedule Monday - Friday, 8am - 5pm; nights and weekends as needed

Department NC State Student Centers

About the Department Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.

The NC State Student Centers provide a clean, safe, and welcoming environment for the NC State community with a professional and collaborative staff. In support of the university’s educational mission, the Student Centers will provide high-quality support to events and activities that will enrich the student experience, provide added value to the University, and increase efficiency in university operations. Through formal and informal experiences, the NC State Students Centers serve as a cornerstone for student growth, learning, and involvement, including an environment prioritizing students leading operations.

Wolfpack Perks and Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Essential Job Duties The Assistant Director for Reservations & Event Planning serves as a vital member of the NC State Student Centers Leadership Team. As the lead administrator for the reservations and event planning department, you will oversee the strategic direction of event processes, manage department-specific software, and foster a culture of exceptional customer service.

This role is a blend of high-level administration and hands-on leadership, directly supervising a team of 4 SHRA staff members and providing indirect oversight for an additional SHRA staff member and a team of 10-15 student Reservations Assistants and Managers.

Key Responsibilities:

• Programmatic Leadership: Develop, implement, and evaluate department programs. This includes establishing clear goals, objectives, and deadlines that align with the Student Centers’ mission.
• Team Management: Oversee the full lifecycle of employment (recruiting, hiring, training, and scheduling) for both professional and student staff. Provide consistent guidance, direction, and performance evaluations.
• Operational Excellence: Serve as the subject matter expert for event management software (Mazevo) and university systems (ServiceNow, AiM). Manage best practices for building access, security management, and work order systems.
• Communication & Policy: Effectively communicate expectations, policies, and event requirements to a varied population of students, staff, and external clients.
• Problem Solving: Analyze complex scheduling or logistical issues and demonstrate proactive problem-solving capabilities to ensure seamless event execution.

If you have professional experience in student union operations or a similar high-volume event environment and a proven track record of managing personnel and providing professional direction, you may be a perfect fit.

Why Join NC State Student Centers? You will be at the heart of campus life, ensuring that our facilities remain a vibrant hub for student engagement and professional events. We value leaders who are committed to the NC State mission and who possess the technical savvy to navigate complex human resources and reservation processes.

Other Responsibilities

• Model the Division’s mission and values, introduce the Division’s mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers.
• Understand the goals and culture of the organization, and understand how employees’ work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.
• Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
• Perform other duties as assigned to ensure NC State Student Centers business needs are met.
• Position will require the use of NC State vehicles to travel between student union buildings for events.

Qualifications

Minimum Experience/Education Bachelor’s degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Preferred Qualifications

• Experience in large student union operations or similar environments.
• Experience with Mazevo or EMS (event management), Google Workspace, Calendly, and Trello.
• Demonstrated experience creating training and instructional materials.
• Knowledge of state, UNC System, and University PRRs related to Use of University Space for events and solicitation.

Required License or Certification

• Valid driver’s license required.
• Valid NC driver’s license within 60 days of start date. Must be maintained as a condition of employment.

Valid NC Driver's License required Yes

Commercial Driver's License Required? No

EEO NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.