Assistant Director, Operations, Eastern General Hospital Planning Office

About This Role

This leadership role involves overseeing operations for the upcoming Eastern General Hospital (EGH) in its planning office, with a focus on data protection governance, operational readiness, and divisional administration. The position suits a dynamic and experienced leader who will report to the Chief Operating Officer (COO) and act as a key enabler of organizational readiness.

Responsibilities

• Provide leadership across data protection governance, hospital operational readiness, and divisional administration
• Work closely with the Data Protection Officer, SingHealth Data Protection Office, external legal advisors, and key stakeholders to strengthen governance frameworks
• Ensure compliance with applicable data protection requirements
• Build organizational capabilities in preparation for EGH's opening
• Drive the planning and execution of operational readiness initiatives by developing integrated workplans, key milestones, and timelines
• Monitor deliverables and interdependencies
• Facilitate the timely resolution of risks and issues
• Work in partnership with internal departments, SingHealth institutions, and project teams to strengthen governance, compliance, and execution discipline across critical operational workstreams
• Oversee divisional administration and resource planning, including workplan and budget management, operational and patient support analytics, workforce coordination, and capability development
• Ensure the Division of Operations is well-positioned to support the successful commissioning and opening of EGH

Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, Operations, Project Management, or a relevant discipline
• Minimum 10-12 years of relevant work experience
• At least 4 years of experience in a managerial or supervisory role, with demonstrated ability to coordinate complex, cross-functional programs
• Knowledge and practical experience in data protection, privacy compliance, governance, and incident management
• Strong project management capability, including milestone planning, dependency management, risk tracking, dashboard reporting, and action follow-up
• Experience in workplan, budgeting, and manpower planning, with the ability to analyze information and develop clear recommendations
• Excellent written and verbal communication, presentation, facilitation, and stakeholder management skills
• Proficient in preparing management papers, structured reports, trackers, and executive-level presentations
• Meticulous, organized, and detail-oriented, with strong follow-through and a high standard of data accuracy
• Analytical and results-oriented, with the ability to work under tight timelines and manage competing priorities