About This Role
An Assistant Customer Service Manager supervises up to 120 associates in the Customer Service Department and accounting office, overseeing their overall direction, coordination, and evaluation. This role involves carrying out supervisory responsibilities in accordance with company policies and standards, ensuring compliance with audit requirements, and providing immediate coaching and feedback to associates.
Responsibilities
- Supervise up to 120 associates in the Customer Service Department (cashiers, baggers, customer service clerks) and accounting office
- Provide overall direction, coordination, and evaluation of these departments
- Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards
- Perform floor monitor duties
- Interview and train associates
- Plan, assign, and direct work
- Assist in appraising performance
- Reward and discipline associates
- Address complaints and resolve problems
- Ensure all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed
- Provide immediate coaching/feedback to associates who are not in compliance with expectations
- Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate
Requirements
- Commitment to unparalleled customer service
- Excellent communication and interpersonal skills
- Willingness and desire to advance the store's current position in the community through involvement in local activities
- Willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales
- Flexible enough to manage multiple tasks
- Work effectively under pressure and with distractions
- Demonstrate patience when interacting with Customer Service associates and customers
- High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience
- Ability to read and comprehend simple instructions, short correspondence, and memos in English
- Ability to write simple correspondence in English
- Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English
- Knowledge of HT Internet software, E-mail, Inventory software, Spreadsheet software and Word Processing software
- Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's
- Ability to perform these operations using units of American money and weight measurement, volume, and distance
