Assertive Caseworker

About This Role

Working with a small caseload of customers in homelessness hostel and next steps accommodation, the Assertive Caseworker supports their access to a wide range of statutory, voluntary, and other services appropriate to their needs. This role involves co-working with other service providers and colleagues, assessing customer needs, and jointly designing and delivering service support plans to achieve their hopes and aspirations.

Responsibilities

• Deliver an excellent customer-focused, strengths-based service in line with Brighter Futures values, policies, and procedures
• Ensure that adults with multiple and complex needs are supported to enable them to positively move on in a planned way into their own home
• Contribute towards the scheme/service achieving its performance targets and outcomes
• Embed a psychologically informed service and environment that recognises the impact of trauma, and constantly seeks to remove and break down barriers that may adversely prevent customers from moving forward positively
• Effectively communicate and make sure that accurate information and data is recorded, secure, and available when required as appropriate
• Promote customer participation, co-production, and active involvement in service design, delivery, and wellbeing
• Ensure that customers are offered fair access to services, promote equality of opportunity, and challenge discrimination or less favourable treatment as appropriate
• Develop and maintain an in-depth knowledge of the local services available for people with multiple needs, including their access criteria, and assist in the identification of gaps
• Refer customers to services based on their assessed needs and preferences as expressed through their service support plan and support them through the relevant processes to secure access
• Ensure that customers’ needs are assessed properly and responded to in ways that respect their personal needs and preferences
• Work with customers to design and deliver a support plan that is based on their assessed needs that is intended to achieve their hopes and aspirations
• As appropriate, work with customers to set, manage, and spend a personal budget to further the achievement of objectives set out in their support plan within the spirit of the guidance provided
• Manage the personal budgets of customers on your caseload
• Keep accurate, timely, and concise records in accordance with case work standards using the tools provided for the purpose
• Work proactively and constructively with customers and their services to avoid unplanned exits by promoting a solution-focused approach
• Empower customers in the services by utilising and promoting an asset-based approach to support, service delivery, and recovery
• Ensure that responses to customers’ enquiries, suggestions, compliments, or complaints are prompt and in accordance with relevant policies and procedures
• Work to ensure that customers are consulted on all aspects of the services they receive and are enabled to take part in consultations and other service improvement programmes
• Assess risk taking into account relevant information and produce a risk management plan designed wherever possible to promote customer inclusion
• Proactively identify and report concerns in relation to the safeguarding of adults, the protection of children, and the maintenance of professional boundaries as appropriate
• Maintain professional boundaries, supporting colleagues and customers to do likewise
• Ensure that customers and colleagues are protected from abuse working with relevant agencies where necessary
• Complete, review, and update risk assessments regularly that inform service access and service coordination planning using the tools provided for the purpose
• Take responsibility for personal continuing professional development and learning
• Carry out other reasonable duties as specified from time-to-time by management
• Foster good working relationships with other organisations, government agencies, and partners
• Take responsibility for your own and others' health and safety
• Follow all organisational policies and procedures at all times
• Work proactively to promote appropriate and meaningful customer engagement in all aspects of our work

Requirements

• Full driving licence
• Access to a vehicle
• Demonstrate the competencies and behaviours set out in the Competency Framework

Benefits

• 27 days annual leave plus 8 additional days
• Group Personal Pension Plan, including life assurance and group income protection
• Health Care Cash Plan
• Occupational Sick Pay
• Staff Counselling Service
• Bereavement leave
• Company pension
• Health & wellbeing programme
• Referral programme
• Sick pay

Important Details

• Schedule: 37 hours per week, mainly Monday – Friday, generally 9:00 AM to 5:00 PM, with some requirement to work occasional evenings and weekends to attend meetings/events

About the Company

Brighter Futures provides homelessness accommodation services.