Working with a small caseload of customers in homelessness hostel and next steps accommodation, the Assertive Caseworker supports their access to a wide range of statutory, voluntary, and other services appropriate to their needs. This role involves co-working with other service providers and colleagues, assessing customer needs, and jointly designing and delivering service support plans to achieve their hopes and aspirations.
Responsibilities
Deliver an excellent customer-focused, strengths-based service in line with Brighter Futures values, policies, and procedures
Ensure that adults with multiple and complex needs are supported to enable them to positively move on in a planned way into their own home
Contribute towards the scheme/service achieving its performance targets and outcomes
Embed a psychologically informed service and environment that recognises the impact of trauma, and constantly seeks to remove and break down barriers that may adversely prevent customers from moving forward positively
Effectively communicate and make sure that accurate information and data is recorded, secure, and available when required as appropriate
Promote customer participation, co-production, and active involvement in service design, delivery, and wellbeing
Ensure that customers are offered fair access to services, promote equality of opportunity, and challenge discrimination or less favourable treatment as appropriate
Develop and maintain an in-depth knowledge of the local services available for people with multiple needs, including their access criteria, and assist in the identification of gaps
Refer customers to services based on their assessed needs and preferences as expressed through their service support plan and support them through the relevant processes to secure access
Ensure that customers’ needs are assessed properly and responded to in ways that respect their personal needs and preferences
Work with customers to design and deliver a support plan that is based on their assessed needs that is intended to achieve their hopes and aspirations
As appropriate, work with customers to set, manage, and spend a personal budget to further the achievement of objectives set out in their support plan within the spirit of the guidance provided
Manage the personal budgets of customers on your caseload
Keep accurate, timely, and concise records in accordance with case work standards using the tools provided for the purpose
Work proactively and constructively with customers and their services to avoid unplanned exits by promoting a solution-focused approach
Empower customers in the services by utilising and promoting an asset-based approach to support, service delivery, and recovery
Ensure that responses to customers’ enquiries, suggestions, compliments, or complaints are prompt and in accordance with relevant policies and procedures
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Work to ensure that customers are consulted on all aspects of the services they receive and are enabled to take part in consultations and other service improvement programmes
Assess risk taking into account relevant information and produce a risk management plan designed wherever possible to promote customer inclusion
Proactively identify and report concerns in relation to the safeguarding of adults, the protection of children, and the maintenance of professional boundaries as appropriate
Maintain professional boundaries, supporting colleagues and customers to do likewise
Ensure that customers and colleagues are protected from abuse working with relevant agencies where necessary
Complete, review, and update risk assessments regularly that inform service access and service coordination planning using the tools provided for the purpose
Take responsibility for personal continuing professional development and learning
Carry out other reasonable duties as specified from time-to-time by management
Foster good working relationships with other organisations, government agencies, and partners
Take responsibility for your own and others' health and safety
Follow all organisational policies and procedures at all times
Work proactively to promote appropriate and meaningful customer engagement in all aspects of our work
Requirements
Full driving licence
Access to a vehicle
Demonstrate the competencies and behaviours set out in the Competency Framework
Benefits
27 days annual leave plus 8 additional days
Group Personal Pension Plan, including life assurance and group income protection
Health Care Cash Plan
Occupational Sick Pay
Staff Counselling Service
Bereavement leave
Company pension
Health & wellbeing programme
Referral programme
Sick pay
Important Details
Schedule: 37 hours per week, mainly Monday – Friday, generally 9:00 AM to 5:00 PM, with some requirement to work occasional evenings and weekends to attend meetings/events
