About This Role
This management role oversees all operations related to fulfillment and hand assembly within a busy warehouse environment. The individual will facilitate industry best practices, manage issues with quick resolution, maintain safety practices, and manage labor resources effectively. This position requires a self-motivated, mature individual who can work in a fast-paced, time-sensitive environment.
Responsibilities
- Manage the day-to-day operations of fulfillment, hand assembly, shipping/receiving, and inventory control
- Design, review, and document processes to drive efficiencies, streamline operations, and optimize cross-training opportunities
- Lead and support the production coordinator team and ensure customer SLAs are met for pick and pack orders
- Ensure adequate inventory levels are maintained to maximize customer satisfaction and minimize cost; determine the best process for cycle counts to ensure inventory accuracy and assist in defining low stock thresholds and notifications
- Act as the subject matter expert for PrintStream, Process Shipper, and any additional software needed
- Partner with flex labor programs to ensure correct labor for incoming workload, avoiding overtime
- Manage the close of jobs in the system, which includes inventory “issues” (pulling large quantities of inventory for shipment)
- Lead the onboarding of new fulfillment customers through establishing repeatable and efficient processes and procedures
- Work with internal cross-functional teams to ensure integrations are working as expected and identify areas for improvement
- Continuously analyze and improve fulfillment workflows to increase efficiency, reduce errors, and ensure cost-effectiveness
- Maintain accurate records of order fulfillment performance metrics, inventory levels, and any operational challenges
- Provide regular reports to senior management on key performance indicators (KPIs)
- Lead and mentor all employees within the fulfillment team to ensure employee growth
Requirements
- Demonstrated leadership skills with a dedication to building a strong team
- Ability to mentor, motivate, and develop the team to reach their maximum potential
- Demonstrated ability to collaborate cross-functionally with teams and improve processes through others
- Ability to work in a fast-paced environment and be committed to servicing clients in an atmosphere of tight deadlines
- Ability to implement quality processes that enhance plant operations, maintenance, policies, procedures, and production goals
- Technically astute with software computer systems and Microsoft Office tools: Outlook, Word, Excel, PowerPoint, Visio
- Background in safety and ability to understand all necessary state requirements
