Asia Assistant Manager

About This Role

Serving guests in a fast-paced environment, the Restaurant Assistant Manager - Asia develops and retains a highly skilled workforce while maintaining an efficient and profitable food service operation. The role involves planning and directing assigned outlets, managing budget and staffing, and ensuring quality service at L

Responsibilities

• Create an atmosphere that induces guests to have L
• Open and close shift or work area at scheduled times, ensuring the restaurant is fully prepared for operation, and ensuring cleanliness and security of company assets
• Maintain administrative functions, such as scheduling, time and attendance records, and appraisals to ensure appropriate staffing levels and that employees are performing duties according to established service standards
• Assist in monitoring the department budget to ensure efficient use of labor and other resources to achieve effective operation of the department
• Monitor guest service and satisfaction by interviewing guests and by observing food ratings to make recommendations for improvement to maintain high service standards and a positive dining experience for customers
• Resolve guest concerns or complaints to maintain positive customer relations
• Inspect food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand to achieve smooth operation of the department
• Develop and maintain an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors
• Work with the Restaurant Manager to analyze food cost and forecast business trends to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs
• Order and maintain accurate inventory levels of all restaurant supplies
• Conduct inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety
• Have a working knowledge of kitchen operations and service flow
• Understand ticket times, expo processes, station setups, and kitchen execution that impacts the guest experience
• Maintain menu and product knowledge beyond the dining room
• Understand key preparation methods, ingredients, allergens, and common production challenges so the manager can confidently communicate with guests, coach team members, and facilitate effective communication between FOH and BOH

Requirements

• Ability to communicate effectively with customers, as well as all levels of employees
• Ability to effectively and efficiently move around dining room
• Ability to review and comprehend all necessary documentation
• Ability to take reservations over the phone