About the role
Position Summary: This position is responsible for leading, supervising, and managing multiple assigned drive-ins in a designated area.
Essential Job Duties:
- Supervise, lead, train, and coach drive-in teams regarding guest service, operations, and financial goals
- Recruit, interview, hire, onboard, train, manage, direct, coach, lead, assign, supervise, discipline, and terminate drive-in General Managers/Operating Partners and employees
- Supervise and approve drive-in employees compensation levels pursuant to company guidelines
- Lead, coach, and develop drive-in management and employees
- Handle all escalated guest issues/concerns
- Investigate and resolve all employee issues/concerns
- Supervise, manage, forecast, and adjust the drive-ins food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service
- Lead regular team meetings to ensure focus on operational standards, guest service, and financial goals
- Communicate plans, goals, expectations, opportunities, and achievements to drive-in teams
- Supervise and manage all drive-in recordkeeping
- Prepare and maintain all necessary operational reports
- Develop, implement, supervise, and manage action plans regarding local marketing and business performance
- Ensure proper maintenance of drive-in and equipment
- Supervise and monitor vendor performance
- Perform audits of drive-in records
- Comply with and enforce all company policies, procedures, and operational standards
- Ensure compliance with all applicable federal, state, and local laws
- Regular attendance
Additional Duties:
- As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards
- As needed, perform and manage regular cleaning and sanitation duties including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease pursuant to operational standards
- Perform other job-related duties as assigned or required
Time/Shift Expectations: Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays
Qualifications and Job Requirements:
Education
- Required: High school diploma or equivalent
- Preferred: Advanced studies in business, restaurant management, or related fields
Experience
- Required: At least three years as a restaurant general manager (QSR preferred)
- Preferred: Multi-unit supervisor experience
Knowledge/Skills
- Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
- Knowledge of federal, state, and local health and safety laws and regulations
- Computer, math, accounting, and reading skills
- Effective verbal and written communication skills
- Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Sonic Drive-In was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.