About This Role
This Area Sales Manager position involves originating residential mortgage loans for Financial Center offices and outside referrals, while also managing a team of Mortgage Loan Originators (MLOs). The role focuses on driving sales, fostering relationships, and ensuring compliance and high customer service standards within the team.
Responsibilities
- Perform a wide range of duties relating to the origination of residential mortgage loans for Financial Center offices and outside referrals
- Meet standards and objectives defined by management for personal mortgage loan sales and cross-selling objectives
- Assume overall responsibility for the residential mortgage loan from application to closing on personal production
- Be responsible for the overall production of the team and the day-to-day management of each Mortgage Loan Originator (MLO)
- Effectively partner with Fulfillment Operations to drive closed volume
- Be responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined
- Be accountable for always doing the right thing for customers and colleagues, and ensure that actions and behaviors drive a positive customer experience
- Achieve results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types while operating within the Bank’s risk appetite
- Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.)
- Develop a sales culture and sales focused environment within the team
- Develop and foster relationships with Financial Center personnel to build business and referrals
- Maintain knowledge of Fifth Third Mortgage Company's policies and procedures
- Provide employees timely, candid and constructive performance feedback
- Develop employees to their fullest potential and provide challenging opportunities that enhance employee career growth
- Develop the appropriate talent pool to ensure adequate bench strength and succession planning
- Recognize and reward employees for accomplishments
- Manage a team of at least 5 MLOs
- Manage personal and team production via local and Bancorp reporting and KPIs
- Hold business plan reviews with the sales team
- Build strategic and tactical plans for driving volume growth in the assigned area
- Participate in sales calls with MLOs
- Assist departmental management in identifying possible improvements in systems and procedures
- Ensure that MLOs provide a high level of customer service to external customers based on Gallup customer engagement data
- Actively participate in ongoing efforts to continually improve customer service for both internal and external customers
