About This Role
This position is with Bajaj Finance Ltd. and focuses on achieving and exceeding business goals and targets for Commercial Vehicle Finance and Rural Two Wheeler Loans. The role involves managing and developing a team to ensure they meet their respective targets, while also fostering a strong, compliant sales culture.
Responsibilities
- Achieve and exceed business goals and targets for Commercial Vehicle Finance and Rural Two Wheeler Loans
- Create a strong, compliant sales culture to drive business
- Manage the sales force, data, and efficiently use call center leads
- Visit dealers along with the sales manager/FOS
- Manage portfolio with 99% zero bucket collections
- Maintain FEMI at 9% across location span
- Travel 5 days monthly to locations
- Ensure team adherence to sales governance compliance processes
- Adhere to customer delivery TAT
- Ensure implementation of promotional plans and contests, and suggest new and innovative promotion plans for the area of work
- Recruit and retain high performers
- Manage and groom the team to achieve their respective targets
- Manage the delinquency of the business sourced to ensure portfolio health
- Utilize Excel and PowerPoint presentation knowledge and skills
- Conduct daily reviews with ABSM regarding projections and activity plans for the day
- Review projections versus daily delivery with ABSM to spur planning for the next day
- Ensure execution of the defined activity plan for customer visits by the team during the day
- Assist in collections for HTS cases for buckets X and 1, as well as higher buckets
- Provide feedback to under-performing team members, seeking to understand causes and provide timely and appropriate inputs and support
- Nominate team members for reward and recognition commensurate with their achievements; appreciate team members appropriately in internal forums as relevant
- Resolve issues regarding documentation
- Decide on approaching customers in risk-prone geographical areas and profiles, and to stop approaching specific profiles, based on delinquency patterns
- Plan for business expansion by identifying and mapping new areas, including fraud likelihoods, and deriving projections
- Share and discuss plans with branch teams and ASSCs, taking inputs to make action plans clear
- Share projections, action plans, and budgets with RSM, seeking approval
- Cascade finalized plans received from RSM to the team, deriving aligned short-term performance benchmarks such as DRR; plan with the team to achieve them
- Periodically monitor team on productivity metrics and assist in resolving their issues; monitor month-on-month productivity, WIRR, Insurance penetration, CC and CW lead penetration
