About This Role
This role with Bajaj Finance Ltd. is for an effective communicator with exceptional relationship management skills, able to relate to people at all levels of business and management. It requires collaborative work in a multi-disciplinary team environment, establishing and maintaining professional networks with subject matter experts, and tracking business profitability by ensuring all metrics are in control to achieve business targets.
Responsibilities
- All system enhancement, design, development, testing, and roll out with the help of various stakeholders (COE, IT, Ops, etc.)
- Delivery of volume from service channels (cashier call center service)
- Delivery of volume from new identified channels like digital, CIBIL watch
- Daily system/process support to the sales team
- Daily business MIS preparation and roll out
- Monthly incentive calculation and roll out
- Contest calculation and roll out
- Liaise with the HR team for various activities like RR, Auto Promotion, IJP roll out, annual and mid-year PMs closure, etc.
- Track and manage on-roll and off-roll headcount and productivity
- Liaise with the Risk team for offer generation, policy changes, etc.
- Classroom training and training over call for any new enhancement, changes in product/processes
- Allocation of monthly offer base to sales/call center team
- Conducting various business meets like ZSM/RSM meet/contest-based trips
- Managing portfolio metrics: ensuring collection of early delinquent cases and tracking of EWS location management
- Managing various vendors: ensuring timely onboarding, calculation of payout, etc.
- Monthly inputs for SMT reporting and deck preparation
- Annual inputs for LRS AOP deck preparation
Requirements
- Graduate/Post Graduate educational qualifications
- Good command in Microsoft Office suite
- 3 to 5 years of relevant work experience
- Result-oriented with a go-getter attitude
- Collaborative work style to engage with peers and colleagues across the company
- Excellent team management and interpersonal skills
- Excellent command over communication skills
Important Details
- Total Team Size: 0 to 2
- Number of Direct Reports: 0 to 1
- Number of Indirect Reports: NA
- Number of Outsourced employees: 0 to 2
- Number of products: 1
Major Challenges
- Major system issues and TAT for their resolution
- Frequent system changes
- Roll out of new system enhancement/customer communication across various channels
