Area Manager, Amazon Logistics

About This Role

This role is for a high-potential leader ready to make an impact in Amazon Operations as an experienced manager, working to lead a team of shift managers and associates in a delivery station. You will have your leadership capacity stretched to its full potential, investing in others and developing a people-focused leadership style while mastering the tools, processes, and operations that have created a customer-centric company. If you want to be involved in defining the future of online retail and are dynamic and an organized self-starter, join the Amazon Operations team.

Responsibilities

• Manage the day-to-day inbound/outbound operations, focusing on the delivery of Amazon orders direct to customers
• Lead a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs, management representatives, and their drivers
• Ensure a safe workplace, properly trained people, and that their needs are addressed so they can focus on their jobs
• Lead change at internet speed, embracing innovation
• Route shipments within the Amazon Logistics coverage area
• Support and assign job duties to process assistants
• Adapt to sudden changes and growth according to operational necessities
• Track and monitor sorting operation and driver
• Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building goals
• Support all safety programs to ensure a safe work environment for all associates and Delivery Service Providers
• Proactively identify and lead process improvement initiatives and Lean tools

Requirements

• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
• 3+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Speak, write, and read fluently in English, and have the ability to take direction in English

Nice to have:

• 2+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree in supply chain management, operations, engineering, analytics or related field

Important Details

• Schedule: flexible, including weekends, nights, and/or holidays

About the Company

Amazon Logistics, or AMZL, handles all delivery duties in partnership with third-party distribution businesses. They utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of customers. The team is people-focused and supportive, particularly as many people work through the night. They focus mostly on operations, with 24/7 shifts in most locations. Every year, they continually raise the bar for customer experience with new, innovative delivery services, seeking new ways to overcome industry-wide logistics challenges and reduce their carbon footprint, supported by a portfolio of cutting-edge vehicles and technology.