About This Role
Managing janitorial staff across multiple sites and ensuring customer satisfaction are the core responsibilities of this Area Manager role. The position involves overseeing service quality, managing budgets, and fostering a collaborative team environment within a company committed to excellence in commercial facility services.
Responsibilities
- Select and place janitorial personnel, including hiring decisions, performance appraisals, and designing and implementing career development and performance improvement plans
- Understand and champion the company's strategic principles, core values, and people culture
- Assign duties and tasks to employees and inspect work for cleanliness and completion; review work performed to ensure quality of service to customers
- Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget
- Conduct new hire orientation, safety training, job training, etc., to assure hourly employees can perform tasks in an efficient and safe manner
- Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
- Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success
- Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service
- Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible
- Document customer contacts and concerns on an ongoing basis, and assist with follow-through to ensure issues are resolved, delegate tasks to resolve customer concerns
- Monitor assigned accounts for work order opportunities and additional work that can be added to the contract
- Ensure all mandatory Quality Control site visits are completed and recorded
- Spend time at account locations to support outcomes to meet customer needs
Requirements
- High school diploma or equivalent
- Minimum of two (2) years of management experience in a service-related industry, preferably janitorial industry
- Business level oral and written communication skills; ability to speak, read, and write fluently in English
- Ability to multitask and adapt to changing environments
- Excellent customer service skills; active listening skills
- Ability to lead and encourage teamwork; ability to negotiate and resolve conflict
Nice to have:
- Bilingual (Spanish)
- Prior cleaning or janitorial experience
- Familiarity with custodial practices and commercial cleaning standards
