About This Role
An Area Manager provides strong leadership and guidance to outlet managers and their teams. This role involves setting clear expectations, promoting accountability, and leading by example, while fostering a collaborative and inclusive work environment.
Responsibilities
- Provide strong leadership and guidance to outlet managers and their teams by setting clear expectations, promoting accountability, and leading by example
- Foster a collaborative and inclusive work environment that encourages teamwork, open communication, and employee engagement
- Lead the recruitment and selection process for outlet managers and other key positions, ensuring the appointment of qualified and suitable candidates
- Establish clear, measurable performance objectives and hold outlet teams accountable for achieving operational and business targets
- Analyze business data, market trends, and outlet performance to make informed decisions that support business growth, operational efficiency, and profitability
- Ensure all outlets within the assigned area consistently deliver high-quality customer service and achieve customer satisfaction targets
Requirements
- At least 3 years working experience in a supervisory role in the F&B industry
- Proficient in the full spectrum of the F&B business, understanding the entire process of operating and managing restaurants
- Possess exceptional communication skills to maintain good relationships with diverse staff and customers
- Possess leadership qualities to lead, communicate, and motivate the team towards meeting and exceeding goals and objectives
- Self-discipline and self-motivated with a dynamic personality to always strive for better results
