About This Role
This role is responsible for the day-to-day management of clinical operations across assigned areas or states, ensuring excellent patient-centered care, efficient use of clinical resources, and outstanding customer service. The Area Director of Clinical Operations coaches, develops, and oversees clinical teams, reporting to the Regional Vice President of Clinical Operations.
Responsibilities
- Provide clinical oversight and management, including coaching, orienting, and developing the clinical team in an assigned area, which consists of Directors of Nursing (DON), Clinical Supervisors, Case Managers, and field staff who treat adult and pediatric patients
- Ensure clinical oversight in the assigned area/state to attain division goals regarding staffing, Quality Assurance Performance Improvement (QAPI)/outcomes, and overall quality of care
- Analyze clinical work metrics and make recommendations for potential cost-effective improvements while achieving excellent outcomes
- Organize and assume responsibility to effectively supervise others at multiple area levels, working onsite and/or remotely
- Ensure that talent, staff, and resources are in place to meet clinical goals and objectives within budget
- Oversee clinical hiring, terminations, and disciplinary actions, ensuring that action plans are completed and documented
- Provide final approval of all clinical management staff positions in the assigned area
- Review/approve all area clinical productivity bonuses prior to payout in collaboration with the RVPCO
- Ensure that all necessary supplies and equipment are available in the assigned area during an emergency/disaster and/or pandemic
- Disseminate educational materials to DON and/or develop processes and materials as assigned by the RVPCO, inclusive of regulatory and payer changes
- Perform/ensure performance and process improvement, including standardization of clinical processes, procedures, and systems as directed by the RVPCO
- Work with RVPCO to identify solutions to location concerns and/or complaints within an area
- Ensure that goals for orientation, applicable training, and competency are met in all locations within the assigned area
- Serve as an expert clinical resource to assess patient and staff needs
- Be accountable for achieving goals as established for reimbursement, quality/outcomes, education, and/or sales events
- Audit clinical records for compliance on a regular basis and cooperate with the QAPI audit team
- Ensure that the monthly/quarterly QAPI Plan is adhered to, encompassing benchmarking and outcomes, quarterly PI/action plan/follow-up, and clinical record reviews
- Assist location DON in an assigned area with PAC, Governing Body, Annual Program Evaluation, and annual risk assessments as requested by RVPCO and Director of Compliance and Quality
