About the role
Position Summary
The Solutions Delivery Analyst III serves as the technical subject matter expert (SME) for assigned systems, services, and applications supporting key business functions within Ahold Delhaize USA. This role is responsible for leading solution delivery activities for small to mid-sized IT initiatives, partnering closely with business stakeholders and technical teams to deliver value-driven technology solutions.
In addition to implementing new solutions, the Solutions Delivery Analyst III provides advanced production support, manages software and hardware deployments, ensures operational stability of critical applications, supports supplier relationships, and drives continuous improvement initiatives. The individual will play a key role in supporting and enhancing Point-of-Sale (POS) hardware and software environments, specifically NCR StoreLine, within a 24/7/365 retail environment.
The ideal candidate is highly technical, thrives in both project delivery and operational support, and can independently manage multiple deployment efforts with minimal oversight.
Key Responsibilities
Solution Delivery & Project Leadership
- Serve as the technical SME for multiple assigned systems, services, and applications within a designated functional area.
- Lead and support small to mid-sized IT initiatives from requirements gathering through deployment and production support.
- Translate business needs into Agile user stories or Waterfall business requirements.
- Partner with Solution Engineers to develop technical specifications that align with business objectives.
- Collaborate with business stakeholders and Quality Assurance teams to develop test plans, test cases, and validation matrices.
- Execute System Integration Testing (SIT), document test results, track defects, and coordinate retesting efforts.
- Partner with engineers to resolve defects and refine technical solutions.
- Create and maintain Run Books and production support documentation.
- Participate in solution implementation activities and post-production hypercare support.
Systems & Technologies Supported
Primary Platform
- NCR StoreLine POS System
- Windows-based Point-of-Sale hardware and software environment
Preferred POS Experience
- NCR StoreLine
- NCR POS EX
- Toshiba ACE 4690
Required Technical Skills
- Batch Scripting
- Windows Operating Systems
- IT Troubleshooting and Production Support
- SQL
- Microsoft Excel
- Deployment Package Creation and Management
- Application & Hardware Deployment Processes
- Root Cause Analysis
- Incident Management
- Testing & Validation Activities
Preferred Technical Skills
- Python
- Java
- C++
- JavaScript
- Git and Version Control
- Software Development Lifecycle (SDLC)
- System Design and Architecture
- CI/CD Tools
- SQL and NoSQL Databases
- Cloud Platforms (Microsoft Azure preferred)
- Atlassian Suite
- Test Automation Tools
Required Qualifications
- Bachelor's Degree in Computer Science, Information Systems, CIS, or related field; equivalent experience considered.
- 3+ years of relevant IT experience supporting enterprise applications, hardware, or technology solutions.
- 3-5 years of experience in production support, incident management, and application support environments.
- Experience working in advanced technical roles with leadership responsibility, either directly or indirectly.
- Experience onboarding, mentoring, or training team members.
- Ability to work independently on small-to-medium projects with minimal supervision.
- Strong analytical and troubleshooting capabilities.
- Experience analyzing complex problems involving multiple variables and systems.
- Ability to trace issues to their root cause, including issues that extend beyond application code.
- Strong decision-making skills within established processes and procedures.
Preferred Qualifications
- Master's Degree in a related field.
- Industry certifications or additional technical training.
- Experience working within Agile teams and/or product-based operating models.
- Retail or grocery industry experience.
- Point-of-Sale (POS) technology experience.
- Experience supporting enterprise retail systems and deployments.
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