About This Role
This role involves representing the company brand at customer locations to diagnose, troubleshoot, and repair domestic premium appliances. It suits a self-motivated, customer-oriented person with excellent communication skills.
Responsibilities
- Travel to customer locations to diagnose, troubleshoot, and repair Miele equipment utilizing factory training, service manuals, and computerized tools
- Level and adjust equipment to include plumbing, gas, and electrical connections
- Install and instruct customers on the proper use of equipment
- Organize and upkeep company-provided vehicle (tools, test equipment, computers, and other company items)
- Complete all service calls and warranty documentation in an accurate and timely manner
- Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
- Maintain the delivery truck in safe and working order
Requirements
- 100% local daily travel required
- A valid driver's license
- High school diploma or general education degree (GED)
- Knowledge of basic plumbing and electrical skills
- Good computer skills with knowledge of Microsoft Office
- Ability to apply concepts of basic math
- Ability to read, write and comprehend instructions, correspondence, and memos in English
- Ability to multi-task
- Ability to work professionally with colleagues and be a team player
- Ability to manage difficult customer situations
- Must be self-motivated, customer-oriented person with excellent communication skills
- Ability to sit, walk and crawl occasionally
- Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
- Ability to use hands repetitively and power/simple grasp constantly
- Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
- Physical ability to lift, pull and push products up to 50 pounds frequently
- Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
- Ability to carry items up to 6 feet occasionally
Benefits
- Comprehensive health, dental and vision insurance
- Wellness discounts on medical premiums
- 100% covered life and long-term disability insurance
- 401k with company match
- PTO + holidays
- Generous Employee Purchase Program
- Wellness and volunteer programs
Important Details
