About This Role
An Appliance Repair Technician travels to customer locations to perform maintenance and specialized repairs on a variety of electronics and home appliances. This role suits someone with strong diagnostic and customer service skills who can meet company metrics.
Responsibilities
- Travel to customer locations and perform maintenance and repair of appliances
- Properly use all safety equipment (PPE), vehicles, and diagnostic tools
- Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances
- Diagnose problems, assess the problem, document findings, and make decisions to repair the product and/or replace parts
- Process paperwork and perform data entry upon completion of each job
- Meet or exceed company metrics (customer satisfaction, first visit fix, productivity)
Requirements
- Valid driver’s license allowing the legal operation of a service vehicle in the state of hire
- High School diploma or equivalent
- Minimum 1 year experience repairing major appliances (laundry, cooking or cleaning products) or equivalent and successful completion of a recognized trade or tech school program
- EPA certification is required to perform work on refrigerant sealed systems. Individuals hired for a position expected to perform repairs on refrigerant sealed systems or handle refrigerants must have a valid EPA certification or successfully obtain the appropriate EPA certification within 30 days of hire
- Experience and ability in the use of various hand tools, diagnostic and test equipment to perform repairs on major appliances
- Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds. Must be physically fit enough to lift and carry heavy equipment. May be required to crouch or squat to work on equipment for extended periods of time
- Communication skills to speak with customers, listening to their concerns and asking questions when needed to determine the nature of their problems and equipment needs
- Customer service skills to interact with customers by helping them resolve equipment issues
- Analytical thinking to diagnose equipment problems and determine ways to fix these issues
- Computer skills to use a computer or tablet in order to log information into digital customer files and update digital records of service dispatches
Nice to have:
- Refrigeration, sealed systems experience
Benefits
- Company provided vehicle and diagnostic tools
- Culture of respect and development of team members
- Work life balance
Important Details
