Appliance Repair Technician

About This Role

This role is for a Branded Service Technician responsible for ensuring an excellent consumer experience in after-sales in-home service. The technician will complete an assigned route of consumers with appliances needing repair or servicing, diagnose and perform necessary repairs, and provide descriptive notes for organizational visibility. The role suits someone who can prioritize customers with time-sensitive repair needs and escalations, representing Electrolux professionally and proficiently while keeping the consumer at heart.

Responsibilities

• Diagnose and complete in-home repairs on Frigidaire and Electrolux major appliances, including cooking, refrigeration, dish care, and laundry products
• Aim to complete repairs in a single visit while providing a positive consumer experience
• Use sound judgment to recommend repairs or product replacements based on cost-effectiveness and customer needs, prioritizing repairs whenever practical
• Safely operate a service vehicle while commuting to an assigned route to multiple repair locations
• Maintain accurate inventory of parts on assigned vehicles, minimizing cost through proficient inventory control
• Utilize field service management (FSM) tools, mobile applications, and diagnostic software to manage routes, document service calls, and access technical resources
• Follow all company safety protocols, including electrical, mechanical, and in-home service safety standards
• Represent the Electrolux brand professionally, including proper use and care of company uniforms
• Perform additional duties as assigned

Requirements

• High School Diploma / GED preferred, or equivalent combination of directly related appliance repair experience, technical certifications, and demonstrated field competency
• Have or maintain a valid driver's license and successfully complete background check (including MVR check), physical examination, and drug screening
• EPA or CFC Certification preferred
• Basic technology aptitude including proficiency in Microsoft Office Suite, specifically Microsoft Outlook, Microsoft Teams, and FSM or related software
• 2+ years experience in the appliance repair industry (5+ years without HS Diploma or GED)
• Provide verifiable, stable work history
• Employment history must be verifiable through background check or references, consistent with applicable laws
• Ability to perform essential functions of the position, with or without accommodation, including but not limited to:
• Step up/down into company issued vehicle and sit for extended periods of time
• Occasional use of powered hand tools
• Independently and safely lift, carry, push, pull, and maneuver parts, materials, appliances, and related equipment weighing between 50 and 100lbs. as required