Appliance Repair Technician

About This Role

This role is for a motivated, dependable, and mechanically inclined individual who wants to build a career in appliance repair. The technician will diagnose, troubleshoot, and repair major household appliances, ensuring proper operation and customer satisfaction. This position offers a structured career path and continuous improvement within a team-oriented environment.

Responsibilities

• Diagnose, troubleshoot, repair, and maintain major household appliances, including refrigerators, freezers, ice makers, dishwashers, washers, dryers, ovens, ranges, cooktops, and microwaves
• Use technical manuals, wiring diagrams, schematics, and manufacturer resources to accurately identify and resolve appliance problems
• Perform electrical, mechanical, and refrigeration-related diagnostics within the scope of your training and qualifications
• Disassemble, repair, replace parts, reassemble, and test appliances to ensure proper operation
• Work toward completing repairs efficiently, with an emphasis on first-time fixes and reducing unnecessary return visits
• Communicate clearly and professionally with customers about diagnoses, repair options, pricing, timelines, and maintenance recommendations
• Provide respectful, trustworthy service while protecting customers' homes and property
• Maintain accurate job notes, photos, diagnostic findings, parts usage, customer approvals, and repair documentation in the company's CRM platform
• Coordinate closely with dispatch and office personnel regarding scheduling, parts availability, job updates, and customer concerns
• Maintain organized tools, parts inventory, vehicle stock, and company-issued equipment
• Follow established safety procedures, service standards, and company operating policies
• Recommend maintenance services and request customer reviews when appropriate
• Participate in ongoing technical training, team meetings, coaching, and performance evaluations
• Understand, take ownership of, and actively improve individual Key Performance Indicators (KPIs)
• Review and understand individual KPI scorecards
• Take responsibility for meeting established performance goals
• Participate in regular performance reviews and coaching sessions
• Identify areas for improvement and take action to improve results
• Communicate proactively with management when challenges arise
• Demonstrate consistent progress in technical skills, efficiency, customer service, and overall performance

Requirements

• Strong mechanical aptitude, problem-solving ability, and willingness to learn
• Dependable work ethic, punctuality, professionalism, and personal accountability