API Integration Consultant

Key Responsibilities

• Manage the onboarding of customers and business partners onto the company's digital ecosystem through API, middleware, file-transfer, and web-based solutions.
• Act as the primary point of contact for technical integration matters, collaborating with business users, technical teams, and external stakeholders.
• Evaluate business requirements and recommend scalable solutions that align with operational and commercial objectives.
• Lead integration activities from initial assessment through implementation, validation, and production rollout.
• Support connectivity with third-party platforms, marketplaces, software vendors, and service providers.
• Identify opportunities to streamline workflows, automate manual processes, and enhance system interoperability.
• Provide guidance on data mapping, interface specifications, integration architecture, and technical best practices.
• Monitor integration performance, investigate issues, and coordinate timely resolution with relevant teams.
• Maintain technical documentation, implementation records, and operational procedures.
• Partner with internal departments to assess new business opportunities and determine technical feasibility.
• Deliver technical support and advisory services related to APIs, data exchange, application connectivity, and platform functionality.
• Contribute to technology improvement initiatives and support special projects when required.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• At least 5 years of experience in software integration, technical consulting, solution delivery, application support, or a related field.
• Strong understanding of API technologies, web services, system interfaces, and data exchange standards such as JSON, XML, and CSV.
• Hands-on experience supporting system integrations, troubleshooting connectivity issues, and managing technical implementations.
• Knowledge of RESTful services, SOAP protocols, databases, and basic software development concepts.
• Experience working across the full project lifecycle, from requirements analysis through deployment and post-production support, would be advantageous.
• Strong analytical thinking with the ability to translate business needs into practical technical solutions.
• Customer-oriented mindset with excellent stakeholder management and communication skills.
• Able to manage multiple priorities and work effectively in a dynamic environment.
• Self-motivated, adaptable, and committed to continuous improvement.
• Fluent in English and Chinese; proficiency in Cantonese and Mandarin is highly preferred.
• Comfortable working with regional stakeholders and occasional travel requirements.