About the role
Position Summary:
D****epartment: Orlando Health Ambulatory - Outpatient Rehab
Status: Full-Time | 40 hours per week
Shift: Monday - Friday, 8am - 5pm
Title: Ancillary Scheduling, Registration, and Patient Charge Specialist
***Address of Practice: 5565 N WICKHAM RD MELBOURNE FL 32940*******
Position Summary
Responsibilities include patient check in/out, registration, insurance verification/authorization, scheduling, and front office operations.
All Inclusive Benefits (start day one)
Health/Dental/Vision/Life Insurance, Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.
Responsibilities:
Essential Functions
- Effective pre-registration, registration and scheduling of multiple patient appointments.
- Manages the multiple additions and cancellations of patient appointments.
- Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital
systems
- Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
- Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.
- Responsible for entry of patient charges.
- Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.
- Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
- Performs check in and check out of patients.
- Acts as a liaison to the clinical staff.
- Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of
patients from both outside and sister facilities.
- Acts as a resource for training or mentoring of new team members.
- Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental
needs and on call responsibilities.
- Attends and participates in department staff meetings and attends other meetings as assigned.
- Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by
supervisor/department manager.
- Responsible for reviewing and adhering to all corporate departmental and education initiatives.
- Assists his/her supervisor/manager in planning and organizing department activities.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Qualifications:
Education/Training
Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired
through completion of a high school education.
Licensure/Certification
None.
Experience
Two (2) years’ experience in financial, business office, or customer service environment required. Computer knowledge necessary.
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