Analyst/Sr Analyst Global HR Operations

About This Role

The HR Operations Analyst is a client-facing role within Global HR Central Services, responsible for delivering high-quality, efficient, and compliant HR services across the employee lifecycle. The role acts as a key point of contact for employees, managers, and Centers of Excellence, managing various HR operational activities while ensuring adherence to service level agreements, policies, and regulatory requirements.

Responsibilities

• Manage end-to-end administration of employee leave of absence cases, including statutory and non-statutory leave (e.g., maternity, paternity, parental leave, disability, sick leave, and other approved absences)
• Act as a primary point of contact for leave-related queries, providing guidance and support to employees and managers throughout the leave lifecycle. Manage leave cases through to resolution, ensuring clear communication, timely updates, and adherence to defined timelines
• Escalate complex or high-risk cases (e.g., long-term absence, sensitive employee situations) to senior stakeholders as appropriate
• Support payroll input and employee data changes in HR systems as required
• Support the end-to-end administration of involuntary terminations, including redundancies, terminations, and mutual separations
• Prepare and process severance documentation, ensuring accuracy and compliance with internal policies and legal requirements
• Coordinate with various HR teams and stakeholders to ensure timely and compliant execution
• Track severance cases and ensure approvals, timelines, and milestones are met
• Support preparation of severance package inputs in coordination with other HR teams
• Manage communications ensuring confidentiality and consistency
• Support reporting and analysis as required
• Identify opportunities to improve and streamline severance processes
• Maintain accurate employee data within HR systems, ensuring integrity and completeness
• Produce HR documentation including letters and statutory documentation as required
• Ensure proper document management (filing, archiving, and retention)
• Ensure activities are executed in line with policies, procedures, and regulations
• Support internal and external HR audits
• Identify and escalate risks, issues, and exceptions within control frameworks
• Maintain awareness of employment legislation and regulatory changes
• Identify opportunities to streamline HR processes and reduce manual effort
• Support implementation of process improvements and standardization initiatives
• Contribute to initiatives enhancing service delivery and operational effectiveness
• Build effective relationships with employees, managers, and Centers of Excellence