About the role
The Product Ops Analyst will support day-to-day execution, product testing, issue triage, and operational data analysis for the Pricing Product suite. You will ensure smooth operational workflows during feature rollouts.
Key Responsibilities:
- UAT & Operational Testing: Conduct operational User Acceptance Testing (UAT) before product releases to flag potential operational risks.
- Issue Triage & Support: Collect, categorize, and prioritize frontline operational bugs or product requests before escalating to PM/Engineering teams.
- Data & Reporting: Perform routine analytics on pricing tool performance, adoption rates, and operational error rates.
- Documentation: Maintain up-to-date user guides, FAQs, and workflow diagrams for operational staff.
Qualifications:
- 1-3 years of experience in Operations, Business Analysis, or Support/Enablement roles.
- Strong analytical mindset (SQL/Excel proficiency preferred).
- High attention to detail and strong execution capabilities.
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