Analyst - Data Analytics

About This Role

An Analyst is sought to support the Merchant Portfolio Reporting & Insights, Global Marketing Execution & Analytics function within the GMNS Analytics team. This role involves designing, enhancing, and scaling global analytics, reporting, and dashboards to provide clear visibility into merchant and cardmember trends, outcomes, and performance drivers. The Analyst will collaborate with marketing teams and data engineering to deliver timely, accurate, and actionable insights that strengthen the merchant network and cardmember vibrancy.

Responsibilities

• Own and manage global strategy analytics, reporting, and dashboards, ensuring timely updates, data accuracy, consistency, and robust quality-control processes across markets
• Conduct deep-dive analytics across merchant and Card Member data, including trend analysis, anomaly detection, and root-cause analysis, to provide end-to-end visibility into business trends, outcomes, and operational KPIs across markets
• Analyze performance across global, regional, market, and product dimensions to identify key performance drivers, emerging risks, underlying root causes, and opportunities to improve operational efficiency and business outcomes
• Deliver bespoke merchant, Card Member, and portfolio-level analyses to identify actionable opportunities and support high-ROI marketing and business strategies
• Support GenAI and machine-learning proof-of-concept initiatives, evaluating emerging technologies and analytical approaches to modernize analytics products, improve scalability and automation, and address evolving reporting and analytics requirements
• Translate complex analytical findings into actionable business insights, enabling stakeholders to make data-driven decisions and prioritize opportunities across markets and portfolios
• Drive continuous improvement of reporting and analytical products by identifying opportunities to automate recurring processes, strengthen data-quality controls, and enhance the usability and scalability of dashboards and insights

Requirements

• 1+ years of relevant experience in analytics, business intelligence, reporting, or a related analytical domain
• Strong intellectual curiosity and attention to detail, with the ability to learn quickly, solve problems, and deliver results
• Ability to derive actionable insights from data, manage multiple priorities, and deliver high-quality outcomes in a fast-paced environment
• Strong collaboration and stakeholder-management skills, with the ability to build effective relationships and constructively challenge the status quo
• Excellent written and verbal communication skills, with the ability to synthesize complex information, present insights clearly, and influence stakeholders at different levels
• Working knowledge of SQL, Google BigQuery, Tableau, Advanced Excel, and PowerPoint