AMI Analyst

Job Summary
The AMI Analyst (Functional System Analyst) supports electric distribution operations by monitoring and analyzing Advanced Metering Infrastructure (AMI) data to improve system reliability, power quality, and billing accuracy. This role is responsible for identifying meter and system issues, performing data analysis, and coordinating corrective actions with field and engineering teams.

Job Description
AMI Analyst (Functional System Analyst):

What You'll Do:

• Monitor AMI system performance, including meter communication, device status, and system alerts
• Investigate and resolve meter issues such as unreachable devices, failed meters, and configuration errors
• Analyze AMI data to identify voltage anomalies, power quality concerns, and service interruptions
• Support meter-to-cash operations by ensuring accurate meter data and billing functionality
• Manage meter lifecycle activities including installs, disconnects/reconnects, and status transitions
• Generate and track field work requests for meter repairs, replacements, and communication issues
• Assist with outage investigations and provide AMI-driven insights to operations and engineering teams
• Develop and maintain reports, dashboards, and analytics to support operational decision-making
• Support storm response and restoration efforts using AMI data

What We're Looking For:
Education/Experience requirements are listed below:

• 6 years of experience in IT systems support with High School Diploma or GED.
• 4 years of experience in IT systems support with Associate Degree in business or IT
• 2 years of experience in IT systems support with Bachelor's Degree in business or IT

Other Requirements:

• Demonstrates good listening skills and a sincere understanding of client business needs.
• Ask questions to clarify understanding.
• Relates on a personal level; positive friendly and engaging.
• Outgoing and comfortable in diverse groups.
• Uses Communications Technology (voicemail, e-mail, Internet) effectively balancing with appropriate face to face communications.
• Able to read reactions of an audience and adjust delivery style to fit the audience.
• Able to develop and present business documents and reports clearly, concisely and effectively.
• Demonstrate strong training and presentation skills.

What You'll Get:
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.