Ambulatory Care Supervisor

Job Description Job Summary: Under the general supervision of the Administrative Nurse Manager/Practice Manager, the Practice Supervisor will oversee clinic operations and will have primary responsibility for the supervision of administrative staff at UCSF’s Redwood Shores Specialty Care Clinic (RWS) They will also have shared oversight over patient support staff such as medical assistants, LVNs, etc. in coordination with the Administrative Nurse Manager.

The Practice Supervisor will be responsible for supervising the operational, human resource, administrative and business functions of RWS. These functions include, but are not limited to, practice revenue management, billing systems and procedures, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, and insurance authorizations. They must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment. This role is a working supervisor, and the incumbent will be expected to continue to support practice operations by answering phones, doing registration, scheduling new patients, working on work queues, assisting with basic facilities upkeep, and performing other administrative tasks as assigned. The Practice Supervisor is expected to consistently project a calm, professional and courteous demeanor and is required to comply with the Medical Center House and Telephone Standards and to role model AIDET & Living PRIDE standards at all times.

The Practice Supervisor will work on a regular basis with leadership in the departments of Otolaryngology/Head & Neck Surgery, Orthopaedics, Urology, Audiology, Radiology, and Sterile Processing. This position will also work closely with the practice leadership and providers in supporting practice goals. They will attend management meetings at the discretion of the Administrative Nurse Manager or Practice Manager and will collaborate with the practice leadership to develop, monitor and maintain systems pertaining to all aspects of their function(s). The Practice Supervisor will also be expected to participate in and lead process improvement initiatives aligned with our True North Pillars.

The Practice Supervisor will be primarily based at the Redwood Shores clinic and may be required to provide support across other UCSF Health ambulatory sites as needed to meet operational demands.

Department Overview The UCSF Redwood Shores Specialty Care Clinic is a clinical site that offers both Adult and Pediatric multi-specialty services in one shared location. The core specialties located at this site are Otolaryngology, Head & Neck Surgery, Audiology, Orthopedic Surgery, Orthotics & Prosthetics, and Urology. Sterile Processing and Radiology are also located on site and provide basic plain film services. The staff includes Patient Care/Practice Coordinators, Medical Assistants, Nurses (RNs & LVNs), Athletic Trainers, Orthopedic Cast Technicians and Allied Health Professionals.

Qualifications

• Bachelor’s degree in related area and / or equivalent combination of experience / training.
• Skills to supervise support staff in clinic / center administration, and to effectively manage multiple priorities in a fast-paced, dynamic environment.
• Knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements.
• Basic knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters.
• Detail oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions.
• Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants, and outside agencies.
• Skills in written and verbal communications, with the ability to convey complex administrative, clinical, and technical information in a clear and concise manner, and to produce a variety of reports and analyses
• Knowledge of business software and specialized applications and data management systems used in clinic / center operations.
• Minimum of 3 years of relevant experience
• Ability to organize, manage multiple priorities, and delegate work functions efficiently.