About the role
The Hospitality Aide is responsible for providing non-clinical support and assistance to residents in a healthcare or long-term care facility. This role involves helping residents with daily activities, maintaining a clean and comfortable environment, and ensuring that their needs are met in a compassionate and respectful manner. The Hospitality Aide supports the nursing and care teams by providing excellent customer service, engaging with residents, and enhancing their overall quality of life.
Key Responsibilities:
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Resident Assistance:
- Provide companionship and engage with residents through conversation, activities, and social interaction.
- Assist residents with non-medical needs, such as making beds, tidying rooms, delivering linens, and ensuring personal items are easily accessible.
- Help residents during mealtime by serving meals, assisting with food and drink, and ensuring residents are comfortable.
- Respond promptly to residents' calls for assistance, addressing requests or notifying clinical staff as needed.
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Environment Maintenance:
- Ensure residents’ rooms and common areas are clean, organized, and free from hazards.
- Deliver and distribute clean linens, towels, and other supplies as needed.
- Assist with setting up and cleaning dining areas before and after meals.
- Help maintain a pleasant and comfortable living environment for all residents.
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Resident Comfort:
- Support residents in maintaining a sense of dignity and independence.
- Assist residents with personal care needs, such as brushing their hair, adjusting their pillows, or ensuring they have water and snacks.
- Provide emotional support to residents by offering a kind ear and ensuring their comfort and satisfaction.
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Team Support:
- Work collaboratively with nursing and care staff to ensure that residents’ needs are met.
- Report any concerns regarding residents' health or well-being to the nursing team promptly.
- Assist with transporting residents to activities, dining areas, or appointments within the facility.
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Activity Support:
- Assist the activities department by helping residents participate in recreational or social events, such as arts and crafts, games, or group activities.
- Encourage residents to participate in facility programs and help them navigate to and from activities.
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Education: High school diploma or equivalent required.
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Experience: Previous experience in a healthcare, customer service, or hospitality setting is preferred but not required.
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Skills:
- Strong interpersonal and communication skills with the ability to build positive relationships with residents.
- Compassionate, patient, and caring attitude.
- Ability to follow instructions and work well as part of a team.
- Good organizational skills and attention to detail.
People-Centered Rewards:
- Health benefits including Medical, Dental & Vision
- 401k with company match
- Early Pay via Tapcheck!
- Employee Perks & Discount program
- PTO + Company Holidays + Floating Holidays
- Referral Bonus Program
- Mentorship Programs
- Internal/Upskilling Growth Opportunities
- Continued Education Loan Repayment Program powered by Clasp
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