About This Role
This operational leadership position is responsible for all daily operations and operational delivery at the airport, reporting to the Station Manager or Head of Department. The role involves motivating and engaging staff to ensure customer airline targets are met while complying with company and customer procedures, policies, and brand values. You will provide leadership and guidance to a diverse workforce, ensuring safe, profitable, high-quality performance in line with customer expectations, corporate objectives, strategy, and plans.
Responsibilities
- Assure all employees comply with company rules and procedures and other authority requirements like Health and Safety guidelines
- Ensure that all people management practices, procedures, and processes are implemented consistently across the station
- Implement and monitor the local emergency plan
- Use active supervision to influence employee behavior and improve culture
- Ensure labor to revenue targets are met as per station requirements
- Maximize profits and maintain effective cost control
- Manage stations attendance and absenteeism in line with station cost control measures
- Establish strong leadership with supervisory staff through excellent communication skills and by ensuring a positive work environment
- Demonstrate skills in project management and change management
- Manage teams and people management processes
- Participate in internal and external meetings as required
- Solve conflicts/irregularities and take appropriate action
- Build relationships with Trade Union Representatives or employee representatives
- Efficiently plan resources (manpower, equipment) in collaboration with the planning department
- Manage/coordinate operations with station management teams to ensure required resources are available to deliver consistently high standards
- Monitor and control performance KPIs related to Airside Activities
- Ensure that administrative and control policies and procedures are maintained
- Demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the full business potential in the market
- Challenge the operational status quo to support improved business performance and growth
- Develop and enhance customer relationships at an operational level
- Ensure that any new business/renewal is commercially aligned and supports delivery of the station's P+L objectives
- Successfully build relationships and complete trust within the business, with particular emphasis on the Head of Department peer group and Business unit Heads, plus relevant central support functions (e.g., Finance, HR, and QHSE)
- Identify and develop future team leaders for the business
- Encourage employees to work and develop their own business acumen to maximize their own organizational objectives
- Maintain close and effective business relationships
About the Company
Swissport UK&I operates within station structures.
