About This Role
Managing the daily operations of an airport, including cargo handling, warehouse management, and service delivery, is the core of this role. The Airport Manager ensures compliance with regulations, optimizes costs, and leads a team to maintain high service standards for customers and stakeholders.
Responsibilities
- Manage daily import and export cargo operations, ensuring timely cargo handling, transfer, clearance coordination, and release
- Coordinate with airlines, ground handling agents, terminal operators, transport providers, customs brokers, and internal teams
- Monitor operational milestones, export cut-off times, cargo availability, and delivery arrangements
- Resolve operational issues, delays, cargo discrepancies, and service disruptions
- Monitor operational KPIs and implement improvements to maintain service standards
- Oversee inbound and outbound cargo handling, receiving, storage, inventory control, and dispatch
- Ensure accurate cargo records, shipment tracking, and inventory reconciliation
- Manage warehouse capacity, manpower, and equipment utilization
- Ensure compliance with customs, Free Zone, security, and company requirements
- Take overall responsibility for airport operational performance, service levels, and customer satisfaction
- Ensure compliance with customs regulations, airport security requirements, and internal SOPs
- Maintain operational records and controls to prevent cargo loss, damage, and discrepancies
- Coordinate audits, inspections, and corrective actions
- Manage the performance of ground handling agents, warehouse operators, transport providers, and other service partners
- Maintain effective relationships with airport authorities, terminal operators, customs representatives, customers, overseas agents, and internal teams
- Lead discussions to resolve operational challenges and improve service quality
- Manage airport operating expenses within approved budgets
- Monitor handling, warehouse, transportation, and overtime costs
- Optimize manpower and resource utilization while identifying cost-saving opportunities
- Lead and develop the airport operations team, setting clear responsibilities and performance targets
- Ensure consistent implementation of SOPs and operational procedures
- Conduct performance reviews, briefings, and training to drive accountability and continuous improvement
Requirements
- Minimum 5 years of freight forwarding experience, with hands-on airfreight operations experience and at least 2 years in a supervisory or management role
- Proven experience managing airport operations and resolving operational challenges
