About This Role
This role is for an Airport Concierge who provides personalized, white-glove service to clients traveling through airports. The Concierge ensures total client satisfaction by assisting with various needs in a fast-paced environment, catering to a diverse clientele from executives to families.
Responsibilities
- Ensure total client satisfaction
- Greet and assist clients curbside, at airport gates, or arrival halls and escort them to their desired next points within the airport
- Be knowledgeable about all airport amenities such as restaurants, services, retail locations, airline ticket counters, and gate information
- Develop and maintain professional rapport with regulating agencies and airlines within the airport
- Exhibit utmost confidentiality with clients and client information
- Maintain strict adherence to escorting protocol within the airport
- Utilize the reservation system for managing all client services
Requirements
- Possess at least a High School Diploma/GED equivalent
- Be 18 years of age
- Possess current authorization to work in the US
- Ability to work under pressure with minimal supervision
- Must take initiative, be proactive, and be a quick and logical thinker
- Friendly, energetic, and professional conversation skills
- Computer literate with excellent verbal and written communication skills
- Must wear company uniform as prescribed and conform to all grooming standards
- Must be able to stand and walk for long periods of time and lift up to 70 lbs.
- After training, must be able to efficiently use Airport Butler’s automated reservation system
- Must be able to work any time of the day and night including holidays and weekends
- Must be flexible in work schedule to match the demand for services
- Proof of full vaccination against COVID-19 with a vaccine recognized by the CDC is required for employment in San Francisco (SFO)
Nice to have:
- Multi-lingual
- A passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills
- Demonstrated ability to have proactive problem-solving techniques
- Demonstrated ability to collaborate with other employees to overcome abnormal situations
- High level of cultural awareness
- Direct experience in higher-end or VIP services in the hospitality industry in order to recognize the high-value customer
- Excellent internal and external customer service skills to handle all client’s needs, concerns, and accommodations
- Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient, and comforting service
