Airline Station Trainer

About This Role

This role involves ensuring effective, consistent, and compliant training for customer service and ramp operations within an airline ground support team. The Station Trainer develops, delivers, and evaluates training programs for frontline employees and leaders, supporting operational excellence.

Responsibilities

• Deliver initial and recurrent training for employees and managers, including new hire orientation, customer service training, ramp training, harassment training, management concepts, and regulatory-required training
• Provide hands-on training during the employee orientation period and evaluate training effectiveness through testing, quizzes, and performance observation
• Research new training techniques and recommend enhancements to existing training programs
• Develop and implement improvements to training materials and delivery methods
• Monitor training effectiveness by regularly touring terminals and observing employee performance
• Assess employee knowledge and operational readiness in both customer service and ramp environments
• Create reports and summaries of training observations and present findings to station leadership
• Provide targeted or refresher training at the request of managers for employees under their supervision
• Maintain accurate and up-to-date training records and documentation for all employees
• Ensure all training activities comply with company policies, airline requirements, and regulatory standards
• Coordinate with trainers from other organizations to support additional training needs, including hazardous materials training
• Follow all safety rules and procedures and immediately report unsafe or hazardous conditions
• Support station operations as needed based on airline activity or management direction
• Perform other duties as assigned

Requirements

• Must be at least 18 years of age
• High school diploma or equivalent (GED) required
• Minimum of one (1) year of aviation training experience required
• Familiarity with aviation customer service, ramp operations, and industry procedures
• Experience developing, delivering, or facilitating training programs
• Strong interpersonal, communication, and listening skills
• Ability to evaluate employee performance and training effectiveness
• Ability to plan, organize, and manage multiple training initiatives
• Ability to work independently with minimal supervision
• Sound judgment, creativity, and adaptability
• Must successfully complete all required training and maintain certifications
• Must pass a pre-employment and random drug screen
• Must pass an FBI fingerprint-based background check and obtain a Customs seal
• Must be able to travel on short notice as operational needs require
• Must be flexible to work variable shifts, including nights, weekends, and holidays
• Must be available to work extended hours on short notice during non-routine operations
• Ability to stand, walk, bend, push, pull, and lift for extended periods
• Ability to repetitively lift up to 70 pounds, including in confined spaces
• Ability to work outdoors in all weather conditions
• Ability to work in environments with exposure to loud noise

Benefits

• Company-provided uniforms
• Paid training
• Paid Time Off (PTO)
• Company-contributed 401(k)
• Medical, dental, and vision benefits
• Flight privileges for employees and eligible family members (where applicable)
• Opportunities for professional growth and advancement

About the Company

GAT Airline Ground Support is seeking individuals to join its team of aviation professionals.