Airline Service Operator

About This Role

Connecting Central Queensland with Australia every day is the core of this role, which offers exciting opportunities across airport operations. The role suits enthusiastic, reliable and motivated individuals looking to launch or grow their career in aviation, whether in customer service or baggage handling and ramp operations.

Responsibilities

• Passenger check-in and boarding
• Deliver exceptional customer service
• Assist passengers with special requirements
• Process baggage and travel documentation
• Coordinate aircraft arrivals and departures
• General airline administration
• Load and unload aircraft baggage and freight
• Marshall aircraft onto parking bays
• Operate Ground Support Equipment (GSE), including aircraft stairs, aircraft tugs and passenger assistance devices
• Perform freight shed operations
• Perform cabin cleaning for terminating aircraft
• Assist with safe and efficient aircraft turnarounds

Requirements

• Enjoy working in a fast-paced environment
• Take pride in delivering high-quality work
• Have a positive attitude and strong work ethic
• Work well both independently and as part of a team
• Communicate confidently and respectfully
• Value safety, reliability and teamwork
• Eager to learn and build new skills
• A current Australian Driver Licence
• Eligibility to obtain an Aviation Security Identification Card (ASIC)
• The ability to successfully complete a pre-employment medical assessment, including drug and alcohol screening
• Availability to travel for initial training (if required)
• Flexibility to work a rotating seven-day roster, including weekends, split shifts and public holidays where required
• Excellent communication and customer service skills
• Strong organisational and time management skills
• A professional attitude with a strong commitment to safety and teamwork
• A high standard of personal presentation

Additional Requirements – Ramp Operations:

• The physical ability to repetitively lift up to 32kg
• The ability to work outdoors in varying weather conditions

Additional Requirements – Customer Service:

• Responsible Service of Alcohol (RSA) qualification

Benefits

• Comprehensive training and ongoing development
• Career progression opportunities across multiple areas of airport operations
• Exposure to QantasLink operations